Operations Director Facilities Management

Mackenzie Jones Middle East; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading facilities management company is seeking a highly experienced Operations Director to lead integrated facilities management operations for elite clients, including palaces and royal residences. This strategic role focuses on client-facing leadership, ensuring world-class service delivery across hard and soft FM services. The ideal candidate will have proven experience in senior FM leadership, strong stakeholder management skills, and the ability to operate discreetly in high-profile environments. Competitive compensation and a dynamic work environment await.

Qualifications

• Proven experience in senior FM leadership roles, preferably in integrated FM for high-protocol, luxury, or VIP clients.
• Strong client-facing, stakeholder management, and leadership skills.
• Deep understanding of complex IFM operations, including both hard and soft services.
• Experience managing premium service delivery standards and multi-site portfolios.
• Exceptional strategic thinking, problem-solving, and attention to detail.
• Ability to operate discreetly and professionally in high-profile environments.

Responsibilities

• Lead end-to-end integrated FM operations across multiple high-profile sites.
• Ensure world-class service delivery across hard and soft FM services.
• Manage and develop high-performing teams, including operations managers.
• Build strong relationships with elite clients and stakeholders.
• Drive operational efficiency and compliance across all FM functions.
• Oversee budgeting, resource planning, and reporting for high-value portfolios.

Skills

Senior FM leadership roles

Client-facing skills

Stakeholder management

Strategic thinking

Attention to detail

Job description

Overview

We are seeking a highly experienced Operations Director to lead integrated facilities management operations for elite, high-protocol clients, including palaces, royal residences, and other VIP assets. This is a strategic, client-facing leadership role where operational excellence, discretion, and premium service delivery are paramount.

Responsibilities

• Lead the end-to-end integrated FM operations across multiple high-profile sites.
• Ensure world-class service delivery across hard and soft FM services, hospitality operations, and client-facing functions.
• Manage and develop high-performing teams, including operations managers and on-site FM staff.
• Build strong relationships with elite clients and stakeholders, ensuring service expectations are consistently exceeded.
• Drive operational efficiency, compliance, and best practices across all FM functions.
• Oversee budgeting, resource planning, and reporting for high-value portfolios.

Qualifications

• Proven experience in senior FM leadership roles, preferably in integrated FM for high-protocol, luxury, or VIP clients.
• Strong client-facing, stakeholder management, and leadership skills.
• Deep understanding of complex IFM operations, including both hard and soft services.
• Experience managing premium service delivery standards, hospitality operations, and multi-site portfolios.
• Exceptional strategic thinking, problem-solving, and attention to detail.
• Ability to operate discreetly and professionally in high-profile environments.

Why This Role

• Influence strategic operational decisions at the highest level.
• Work in a dynamic, challenging, and highly visible client-facing role.