Onsite & Remote Helpdesk Engineer (L1/L2)

RecruitMe Plus; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a well-organized Helpdesk and Onsite Support Engineer (L1/L2) based in Dammam, Saudi Arabia. The ideal candidate will provide high-quality managed service support, assist clients both on-site and remotely, and ensure excellent customer satisfaction. Applicants must have at least 3 years of experience, strong communication skills, and relevant certifications.

Qualifications

• Minimum 3 years of experience in a similar role.
• Driver's license and own car required.
• Ability to provide effective customer consultancy.

Responsibilities

• Meet or exceed the customer satisfaction target and service level agreement.
• Handle all incoming calls professionally.
• Document and track client requests and issues.
• Provide ongoing server monitoring and maintenance.
• Assist clients with recommendations on hardware and software.

Skills

Strong verbal and written English communication skills

Knowledge of Azure and Office 365 Admin Center

Good knowledge of DHCP, DNS, IP addressing, and vLAN

Proficient in desktop and laptop assembly and troubleshooting

Prior experience in both on-site and remote support

Education

MCSE certification or similar qualification

Job description

A leading recruitment agency is seeking a well-organized Helpdesk and Onsite Support Engineer (L1/L2) based in Dammam, Saudi Arabia. The ideal candidate will provide high-quality managed service support, assist clients both on-site and remotely, and ensure excellent customer satisfaction. Applicants must have at least 3 years of experience, strong communication skills, and relevant certifications.