Onsite IT Support Specialist - Service Desk Pro

Veeam Software; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global leader in data resilience is seeking an IT Support Specialist to join their team in Riyadh, Saudi Arabia. This on-site role involves investigating and resolving Service Desk tickets while ensuring compliance with SLAs. The ideal candidate should have at least 2 years of experience in IT Service Desk roles, be proficient in English and Arabic, and possess strong multitasking and customer service skills. This position offers growth opportunities and a collaborative international team environment.

Benefits

24 paid volunteer hours annually

Opportunities for learning and growth

Qualifications

• At least 2 years of experience in an IT Service Desk role.
• Experience with ticketing systems to manage workload.
• Ability to learn new products or technologies.

Responsibilities

• Investigate, prioritize, and resolve incoming Service Desk tickets.
• Monitor Service Level Agreement (SLA) compliance.
• Provide IT support for hardware and software.

Skills

Proficiency in English and Arabic

Strong multitasking skills

Proactive customer service

Knowledge of Microsoft desktop operating systems

Experience with Active Directory

Tools

ServiceNow

PowerShell

Job description

A global leader in data resilience is seeking an IT Support Specialist to join their team in Riyadh, Saudi Arabia. This on-site role involves investigating and resolving Service Desk tickets while ensuring compliance with SLAs. The ideal candidate should have at least 2 years of experience in IT Service Desk roles, be proficient in English and Arabic, and possess strong multitasking and customer service skills. This position offers growth opportunities and a collaborative international team environment.