Onsite IT Support Engineer - ITIL | Global Travel

D-ploy; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

An IT Solutions Company operating in Saudi Arabia seeks a Technical Support Specialist to provide troubleshooting assistance and document user interactions. The ideal candidate will have 2+ years of relevant experience, fluent in both English and Arabic, and possess strong problem-solving skills. This role offers a dynamic environment focused on continuous improvement and team collaboration. Candidates must be able to work independently and handle multiple tasks effectively.

Qualifications

• Fluent in English and Arabic; other languages are plus.
• 2+ years in a similar technical support role.
• Experience in regulated IT environments is a plus.

Responsibilities

• Provide technical support for hardware and software issues.
• Document end-user interactions in ticketing system.
• Conduct IT onboarding training for new employees.
• Assist in continuous improvement initiatives.

Skills

Fluent English

Problem solving

Customer orientation

Attention to detail

Multi-tasking

Team player

Tools

Service Now

Job description

An IT Solutions Company operating in Saudi Arabia seeks a Technical Support Specialist to provide troubleshooting assistance and document user interactions. The ideal candidate will have 2+ years of relevant experience, fluent in both English and Arabic, and possess strong problem-solving skills. This role offers a dynamic environment focused on continuous improvement and team collaboration. Candidates must be able to work independently and handle multiple tasks effectively.