Onsite Enterprise Support Specialist

Seclore; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading digital asset protection firm in Riyadh is seeking an Onsite Support Consultant to provide technical support directly at customer locations. The ideal candidate will troubleshoot Windows and Linux OS issues and manage multiple support cases. Strong analytical and customer advocacy skills are essential for success in this role, ensuring customer concerns are addressed swiftly. This position offers opportunities for ongoing training and engagement with diverse software solutions.

Qualifications

• Experience in providing technical support in customer environments.
• Ability to troubleshoot and solve Windows/Linux OS issues.
• Understanding of relational database principles.

Responsibilities

• Provide technical support to enterprise customers on-site.
• Manage multiple support cases simultaneously.
• Conduct health checks of Seclore systems.

Skills

Technical support expertise

Analytical and problem-solving skills

Customer advocacy

Strong understanding of Seclore products

Communication skills

Time management

Training and self-learning

Tools

Microsoft Office Suite

Windows Server

Windows Client

Linux

Active Directory (AD)

DNS

DHCP

IIS

MS-SQL

Oracle

Process Monitor

Process Explorer

Network Monitor/Wireshark

Job description

A leading digital asset protection firm in Riyadh is seeking an Onsite Support Consultant to provide technical support directly at customer locations. The ideal candidate will troubleshoot Windows and Linux OS issues and manage multiple support cases. Strong analytical and customer advocacy skills are essential for success in this role, ensuring customer concerns are addressed swiftly. This position offers opportunities for ongoing training and engagement with diverse software solutions.