Officer - IT Support

Six Flags Qiddiya City and Aquarabia; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading entertainment provider in the Eastern Province of Saudi Arabia is seeking an IT Support professional to enhance operations. The candidate will provide essential IT support across both the theme park and water park. Ideally suited for fresh IT graduates or those with up to 2 years of relevant experience, the role emphasizes problem-solving, teamwork, and delivering first-class service to a customer-focused environment. Flexibility for odd hours is required to meet operational demands.

Qualifications

• Bachelor's or Diploma degree in IT or relevant field is required.
• Fresh IT graduates or up to 2 years of experience in a similar IT Support role.

Responsibilities

• Provide IT support and services to all staff across the theme park and administrative offices.
• Deploy IT equipment and software as per standards across the complex.
• Troubleshoot system, network, and hardware/software issues.

Skills

Windows

IT networks

POS systems

Office 365

English proficiency

Education

Bachelor or Diploma degree in Information Technology or a relevant field

Job description

Job Objective

Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Job Duties

Collective Responsibilities:

• Comply with Six Flags Qiddiya’s code of conduct and ethics.
• Promote Six Flags Qiddiya’s vision, mission, and values while modeling desired behaviors.
• Spread and promote the Six Flags Qiddiya culture.
• Commit to Six Flags Qiddiya’s rules and regulations.
• Perform tasks directed toward achieving organizational goals.

Job-Specific Responsibilities:

• Provide IT support and services to all staff across the theme park, water park, and administrative offices.
• Deploy IT equipment and software as per standards across the complex.
• Respond promptly and provide timely updates for all support and service requests.
• Troubleshoot system, network, and hardware/software issues.
• Accurately record and action all incidents and requests in line with SLA.
• Manage daily support issues on-site and elevate to appropriate channels when needed.

Additional Job Specifications

• Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.
• Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
• Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.

Requirements

Education:

• Bachelor or Diploma degree in Information Technology or a relevant field.

Experience:

• Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
• Experience in IT Operations in hospitality or a theme park (preferred).

Skills:

• Technical Skills: Windows, IT networks, POS systems, Office 365.
• Languages: Proficiency in English.

Core Competencies:

• Problem Solving.
• Client/Customer Focus.
• Teamwork.
• Communication.
• Adaptability.
• Values and Ethics.