Modality Services Manager - Digital Health

Siemens Healthineers; Riyadh Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global health technology company in Saudi Arabia is seeking a Modality Services Manager - Digital Health to lead a team of service engineers. You will oversee IT service operations for health IT systems like PACS/RIS/VNA/CVIS. The ideal candidate has a bachelor's degree in IT or related fields, extensive experience in healthcare IT support, and demonstrated leadership abilities. This position requires a proactive approach to service delivery and technical expertise in networking and system integration.

Qualifications

• 4+ years of IT support experience in a healthcare setting.
• Expert knowledge of PACS/RIS/CVIS and VNA systems.
• Demonstrated leadership in managing IT teams.

Responsibilities

• Ensure reliable IT service operations meeting SLAs.
• Manage performance and uptime of health IT systems.
• Lead and develop the team of service engineers.

Skills

PACS/RIS/CVIS expertise

Leadership

Stakeholder communication

Problem-solving

Networking skills

ITIL certification

Education

Bachelor’s degree in IT, Computer Science, Health Informatics or similar

Tools

VMware

DICOM

HL7

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Modality Services Manager - Digital Health, and you will be responsible for leading a team of service engineers for delivering customer services operations for Siemens Healthineers Digital Health Solution (PACS/RIS/VNA/CVIS/eHealth) in Saudi Arabia. You will work with the team of service engineers as well as Siemens Healthineers Remote Services Center (RSC) to monitor the uptime of the Siemens Healthineers PACS/RIS/VNA/CVIS Instalbase, perform pro‑active system health check, system update and upgrades when needed. You are responsible for handling customer escalations and working with the right resources to troubleshoot issues and grant customer’s satisfaction with the uptime and issue resolutions.

Responsibilities

• IT Service Delivery & Operations
  • Ensure reliable and efficient IT service operations (incident, problem, request management), meeting SLAs.
  • Manage the entire lifecycle of digital health solutions services, ensuring reliability, availability, and performance.
  • Manage daily performance and uptime of health IT systems including PACS, RIS/CVIA/VNA and eHealth solutions.
  • Ensure service engineers are equipped with the knowledge and latest trainings to support the Siemens Healthineers solutions.
  • Analyze KPIs and implement process improvements to drive service quality.
  • Lead, mentor, and develop the team of service engineers.
  • Develop long‑term relationships with the customers and key stakeholders at installabase.
  • Follow up with the Regional Support Center for any open tickets, and handle escalations and incident management.
  • Liaise with business units, users, and vendors, managing expectations and feedback.
  • Identify and implement opportunities for process and service enhancement.

Qualifications

• Bachelor’s degree in IT, Computer Science, Health Informatics, or similar.
• Several years of IT support experience, preferably with 4+ years in a healthcare setting.
• Expert knowledge of PACS/RIS/CVIS and VNA systems.
• Demonstrated leadership in managing IT teams and cross‑functional expertise.
• Excellent stakeholder communication and problem‑solving abilities.
• Technical expertise in networking, infrastructure, VMware, DICOM and HL7 system integration.
• ITIL (v3/v4), PMP, CPHIMS, or similar professional certifications is a plus.

Who we are

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal‑opportunity employer, we welcome applications from individuals with disabilities.

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