MEA Channel Partner Technical Lead

John Crane; Saudi Arabia; On-site; SAR 300,000 - 420,000; Full time

Job summary

John Crane, a global leader in mission-critical flow control solutions, seeks a senior technical specialist to support Channel Partners across the MEA region from its Saudi operations. You will provide hands-on technical support for repairs, training, and certification while coordinating escalations with Engineering and Product teams.

You will assess partner capabilities, conduct audits, ensure compliance with SOPs, and help implement new service technologies and repair methodologies.

Qualifications

• 8+ years' experience in Service Operations, Field Service, Repair Operations, Engineering, or Reliability.

Responsibilities

• Act as the primary technical focal point for all certified Channel Partners within the assigned region.
• Provide technical support related to repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution.
• Review and support technical requests from Channel Partners within approved authorization limits.
• Coordinate technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams.
• Deliver and coordinate technical training programs for Channel Partner personnel.
• Support certification and recertification of Channel Partner technicians and engineers.
• Evaluate technical competence and readiness of Channel Partner personnel.
• Perform technical assessments and audits of Channel Partner facilities.
• Verify compliance with approved Service Operations standards, SOPs, and quality requirements.
• Support onboarding of new Channel Partners and certification programs.
• Participate in capability assessments and authorization reviews of Channel Partner Service Centers.
• Support repair troubleshooting activities and resolution of complex technical issues.
• Provide guidance on component inspection, repairability assessments, assembly requirements, testing methods, and reporting standards.
• Support implementation of new service technologies, repair methodologies, and global standards.
• Ensure proper control and distribution of technical documentation provided to Channel Partners.
• Maintain records of technical support provided, decisions made, training completed, and certifications issued.
• Identify recurring technical issues and recommend corrective actions and improvement opportunities.
• Support Root Cause Analysis investigations involving Channel Partner activities.
• Collaborate with regional Service Operations teams to improve Channel Partner performance and capability.

Skills

Technical support

Channel partners

MEA region

Root Cause Analysis

Training & certification

Cross-cultural communication

Education

Engineering degree

Job description

John Crane, a global leader in mission-critical flow control solutions, seeks a senior technical specialist to support Channel Partners across the MEA region from its Saudi operations. You will provide hands-on technical support for repairs, training, and certification while coordinating escalations with Engineering and Product teams.

You will assess partner capabilities, conduct audits, ensure compliance with SOPs, and help implement new service technologies and repair methodologies.