Marketplace Operations Manager

Sscegypt; Riyadh; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading company seeks a Marketplace Operations Manager to oversee online marketplace operations. This role involves driving operational efficiency, ensuring timely order processing, and collaborating with departments to support growth. Candidates should have a strong analytical background and experience with major marketplace platforms.

Qualifications

• Bachelor's degree in business or a related field.
• 3+ years experience in marketplace operations management.
• Experience with major online marketplace platforms.

Responsibilities

• Overseeing day-to-day operations for order processing.
• Coordinating shipping and delivery logistics.
• Monitoring performance metrics and track order fulfillments.

Skills

Analytical Skills

Communication

Leadership

Education

Bachelor's degree in business, Operations Management, or a related field

Tools

Inventory management software

Job description

The Marketplace Operations Manager is responsible for overseeing the day-to-day operations of our online marketplace, ensuring a seamless shopping experience for customers while driving operational efficiency. This role requires collaboration with various departments to develop strategies that optimize performance and drive growth.

• Overseeing day-to-day operations for order processing.
• Order receiving in the marketplace platform within the cutoff time.
• Internal invoicing within the system and handoff the orders to Warehouse team.
• Follow up with warehouse order preparations.
• Responsible for coordinating shipping and delivery logistics, managing transportation providers, and ensuring smoothly timely delivery of orders.
• Return handlings on system and pass claims to the account manager.
• Monitoring performance metrics and track order fulfillments.

• Bachelor's degree in business, Operations Management, or a related field.
• 3+ years of experience in marketplace operations management or e-commerce.
• Strong analytical skills with proficiency in data-driven decision-making.
• Experience with major online marketplace platforms (e.g., Amazon, eBay, Noon) is essential.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong leadership skills with a focus on team development and performance management.
• Proficient in inventory management software and analytical.
  
  Candidates should have a background in the retail industry.