Manager Network Baggage Operations

SupportFinity™; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading airline in Saudi Arabia is seeking a qualified professional to drive operational excellence in baggage services. The ideal candidate will have over 8 years of experience in airport baggage services, including experience managing large HUB operations. Responsibilities include developing standards, optimizing processes, and utilizing data analytics to enhance service quality. This is an exciting opportunity to shape the future of air travel while ensuring a seamless guest experience.

Qualifications

• Minimum of 8 years in airport baggage services or ground operations.
• At least 3 years managing large HUB baggage operations.
• Proven experience managing baggage handling operations at major international stations.

Responsibilities

• Develop and execute baggage service standards and training programs.
• Optimize processes across the network and predict disruptions.
• Drive performance improvement using mishandled baggage rates and resolution times.

Skills

Operational excellence

Data analytics

Performance improvement using KPIs

Education

Degree qualified

Tools

WorldTracer systems

Job description

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Do you have a passion for operational excellence and enhancing the customer travel experience? This could be a perfect match.

Yours is the responsible for the development and execution of baggage service standards, mishandled baggage reduction strategies, and training programs to ensure a seamless guest experience.

You’ll optimise processes across our network, collaborate with stations worldwide, and leverage data analytics to predict and prevent disruptions before they happen.

A key accountability is to drive performance improvement using KPIs such as mishandled baggage rates, resolution times, and station-level MHB Scores.

A pivotal part of this role is to lead and govern the network‑wide mishandled baggage strategy and training, including lost, delayed, damaged, and pilfered baggage processes.

If you’re ready to lead with purpose, precision, and passion, and ensure every bag arrives on‑time, we’d love to hear from you.

About You

Degree qualified, you will demonstrate a minimum of 8 years in airport baggage services or ground operations, with at least 3 years managing large HUB baggage operations.

You are expected to have proven experience managing WorldTracer systems and baggage handling operations at hub or major international stations.

We’d love to hear from you even more if you have Trainer the Trainer certification and advanced certifications in baggage operations, mishandled baggage resolution, or ground handling.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.