Manager Contract Management (Telecom)

Norconsult Telematics; Saudi Arabia; On-site; SAR 350,000 - 700,000; Full time

Job summary

Norconsult Telematics is seeking a Contract Manager to oversee telecom network operation contracts within the OPEX domain. The role includes drafting, reviewing, negotiating, and optimizing O&M and managed-service agreements across Mobile Access, Core, Transport, and related services.

You will lead RFP/RFQ processes, monitor SLAs/KPIs, manage vendor relationships, and drive cost reductions through BoQ reviews and contract governance.

Qualifications

• Minimum 8–12 years of telecom ops and contract management experience.
• Experience drafting, reviewing, negotiating, and managing complex O&M and managed-service contracts.
• Strong knowledge of BoQ preparation, cost analysis, and payment mechanisms.

Responsibilities

• Draft, review, and support negotiation of telecom network operations contracts including O&M, SLA, KPIs.
• Define and manage contractual terms, service scopes, deliverables, escalation mechanisms and vendor obligations.
• Manage vendor relationships and performance through reviews, reporting, escalation and enforcement of contracts.
• Support OPEX optimization by reviewing service models, BoQs, and costs.
• Lead or support RFP/RFQ preparation and evaluation for large-scale telecom contracts.
• Evaluate proposals and negotiate for large-value telecom contracts.
• Identify and mitigate contractual, commercial, operational, and vendor risks.

Skills

Contract management

Vendor management

OPEX optimization

Negotiation

SLAs & KPIs

Risk management

Education

Bachelor's degree in Telecommunications

Tools

BoQ templates

RFP evaluation

Job description

Position Objective

Contract Manager is responsible for managing, reviewing, negotiating and optimizing telecom network operations contracts within the OPEX domain. The role will support contract governance, vendor performance, OPEX optimization, BoQ and cost management, RFP, RFQ activities and risk mitigation across Mobile Access, Core, Transport and managed‑service operations.

Responsibilities

Draft review and support negotiation of telecom network operations contracts including O&M managed-service turnkey SLA KPI subcontractor and network maintenance agreements Define and manage contractual commercial and technical terms service scopes deliverables escalation mechanisms and vendor obligations Manage O&M contract scopes covering preventive and corrective maintenance spare parts field crews NOC SOC TSS VAS performance and network optimization Establish monitor and enforce vendor SLAs KPIs penalties rewards service credits and performance requirements Manage vendor relationships and performance through regular reviews reporting escalation and contractual enforcement Support OPEX optimization initiatives by reviewing service models BoQs vendor costs resource requirements and operational expenditure Identify and support practical AI use cases within managed services and network operations to improve operational efficiency automate activities and reduce OPEX Lead or support RFP RFQ preparation and evaluation for large-scale telecom network operations contracts and Mega Bids Draft RFP requirements contractual terms evaluation criteria SLA KPI frameworks and BoQ structures Evaluate technical and commercial proposals and support negotiations for large-value telecom contracts Review BoQs rates quantities service volumes cost structures and commercial assumptions to identify optimization opportunities Support contract budgets cost analysis payment terms invoicing controls credit notes and CAPEX OPEX classification Identify assess and mitigate contractual commercial operational and vendor-related risks Develop and standardize contract-management processes governance frameworks contract templates BoQ templates and operational procedures Support automation and digitalization of contract-management activities including contract tracking SLA KPI monitoring reporting and compliance management Collaborate with Procurement Technical Engineering Network Operations Finance FP&C and Contract Management teams to ensure effective contract execution and governance Support executive and management-level reporting on contract performance vendor KPIs OPEX risks savings and contractual compliance Ensure contractual documentation commercial information and business data are handled with appropriate confidentiality and governance standards.

Qualifications

Bachelor s degree in Telecommunications, Electrical/Electronics Engineering, Business Administration, Finance, Contract Management, or a related field.

Minimum of 8 12 years of relevant experience in telecom network operations, contract management, managed services, O&M, or a related field.

Direct experience managing Mobile Access/RAN O&M contracts, particularly field maintenance, preventive/corrective maintenance, spare parts, and field crew operations.

Strong experience across telecom network operations including Mobile Access, NOC, SOC, TSS, VAS, Performance & Optimization, Core, and Transport.

Proven experience in drafting, reviewing, negotiating, and managing complex telecom O&M and managed-service contracts.

Strong experience in OPEX management, cost optimization, vendor management, and telecom network operational expenditure.

Practical experience implementing AI use cases within network operations or managed-service contracts for OPEX reduction and operational optimization.

Experience in preparing and evaluating RFPs/RFQs and supporting large-scale telecom bids and Mega SAR contract negotiations.

Strong knowledge of BoQ preparation and review, cost analysis, CAPEX/OPEX classification, payment mechanisms, invoicing, and credit-note processes.

Proven ability to identify, assess, and mitigate contractual, commercial, and operational risks.

Experience developing and implementing contract-management processes, templates, governance frameworks, and automation.

Strong understanding of SLA/KPI management, vendor performance management, penalties, incentives, and contractual compliance.

Experience with fixed-network and IT Operations managed-service contracts will be an added advantage.

Strong analytical, negotiation, stakeholder-management, and communication skills.

Ability to work effectively with technical, commercial, finance, procurement, and senior management stakeholders.

Ability to manage multiple contracts, priorities, and deadlines in a complex telecom operating environment.