Luxury Rooms Controller: Optimize Inventory & Guest Experience

IHG; Umluj; On-site; SAR 89,000 - 134,000; Full time

Job summary

IHG Hotels & Resorts in Umluj is seeking a Rooms Controller to ensure smooth daily room operations, manage room allocations, and coordinate with Front Office, Housekeeping, Reservations and Engineering to deliver a seamless guest journey from pre-arrival to departure.

You will pre-assign rooms, review arrivals, monitor inventory, handle VIP guests and special requests, support mobile check-in/out where applicable, and ensure accurate reservation notes and payments while maintaining

Qualifications

• Previous Front Office, Reservations or Rooms Division experience in a hotel environment.
• Experience in luxury or upscale hospitality preferred.
• Strong understanding of room inventory, reservations and Front Office operations.
• Familiarity with hotel property management and reservation systems.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and coordination skills.
• Strong problem-solving and decision-making ability; stay calm in fast-paced environments.
• Good understanding of guest service and luxury hospitality standards.
• Strong written and spoken English; additional languages are an advantage.
• Flexibility to work different shifts based on operational requirements.

Responsibilities

• Reviewing upcoming arrivals, departures, occupancy and room inventory to support daily planning.
• Pre-assigning rooms based on guest preferences, availability and special requests.
• Identify VIP guests and guests with special stay requirements and prepare accordingly.
• Review guest profiles and reservations to ensure information and notes are accurate.
• Prepare for group arrivals by reviewing group requirements and rooming lists.
• Coordinate room readiness with Housekeeping and Engineering, including out-of-order rooms.
• Monitor room availability and balance categories to maximize occupancy without harming guest experience.
• Identify potential inventory challenges or overbooking and escalate to leaders.
• Support mobile check-in and check-out where applicable.
• Ensure reservation notes, payment instructions and routing details are accurate before arrival.
• Review traces, alerts and outstanding guest requests and follow up with departments.
• Monitor open folios and payment risks, coordinating appropriate follow-up.
• Support Front Office with room moves, late check-outs, early arrivals and changes to reservations.
• Review discrepancies between hotel systems and take corrective action.
• Assist guest requests, concerns and service recovery with timely follow-up.
• Monitor guest feedback and escalate recurring trends to leaders.
• Prepare daily operational reports for Front Office leadership.

Skills

Attention to detail

Communication

Coordination

Problem solving

Calm under pressure

English proficiency

Tools

Property Management System (PMS)

Reservation systems

Job description

IHG Hotels & Resorts in Umluj is seeking a Rooms Controller to ensure smooth daily room operations, manage room allocations, and coordinate with Front Office, Housekeeping, Reservations and Engineering to deliver a seamless guest journey from pre-arrival to departure.

You will pre-assign rooms, review arrivals, monitor inventory, handle VIP guests and special requests, support mobile check-in/out where applicable, and ensure accurate reservation notes and payments while maintaining