Luxury Concierge: Elite Guest Experience Specialist

RAFFLES; Umluj; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel is seeking an experienced guest relations professional to provide exceptional service excellence. The ideal candidate will have 2-3 years in a luxury hotel concierge role, strong communication skills, and a passion for guest satisfaction. Responsibilities include managing guest requests, representing the brand, and ensuring compliance with hotel standards. Candidates with Les Clefs d'Or certification will be highly regarded. This role requires a polished demeanor and the ability to work varied shifts.

Qualifications

• 2–3 years of experience in luxury hotel concierge or guest relations role required.
• Exceptional knowledge of luxury lifestyle offerings and guest expectations.
• Ability to anticipate guest needs and deliver bespoke experiences.

Responsibilities

• Provide personalized service to all guests, ensuring satisfaction and loyalty.
• Manage reservations and special requests with precision.
• Act as a brand ambassador, embodying the values of luxury hospitality.

Skills

Interpersonal and communication skills

Problem-solving ability

Cultural awareness

Organizational skills

Proficiency in hotel systems

Fluency in English

Education

Les Clefs d’Or certification or eligibility

Tools

Microsoft Office

Job description

A luxury hotel is seeking an experienced guest relations professional to provide exceptional service excellence. The ideal candidate will have 2-3 years in a luxury hotel concierge role, strong communication skills, and a passion for guest satisfaction. Responsibilities include managing guest requests, representing the brand, and ensuring compliance with hotel standards. Candidates with Les Clefs d'Or certification will be highly regarded. This role requires a polished demeanor and the ability to work varied shifts.