Lead ESD Engineer

ABB; Dammam; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A global market leader is seeking an experienced professional to execute medium to high complexity service work, ensuring customer satisfaction and retention. The role involves leading engineers, planning and executing service tasks, and identifying new business opportunities. The candidate must have over 10 years’ experience with ABB ESD systems and be focused on delivering exceptional customer service while troubleshooting equipment issues. Work model is onsite/hybrid/remote.

Benefits

Benefit 1

Benefit 2

Benefit 3

Benefit 4

Benefit 5

Qualifications

• Experience in medium to high complexity service work.
• Ability to lead group of engineers to deliver projects.
• Must be able to perform field service tasks and identify technical issues.

Responsibilities

• Contributing to customer satisfaction by planning and executing service work.
• Ensuring customer retention through superior experience.
• Coaching technicians and supervising complex site activities.

Skills

10+ years of ABB SG300/400 ESD system experience

SG ESD system migration to HI800 experience

Execute medium to low service projects

Troubleshooting equipment/process failures

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Local Service Operations Manager

Your Role And Responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: onsite/hybrid/remote.

This role is contributing to AUEN Saudi Arabia.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications For The Role

• 10+ years of ABB SG300/400 ESD system experience.
• SG ESD system migration to HI800 experience.
• Execute medium to low service projects in collaboration with engineering team.
• Including expansions and modernization projects from design to site installation and commissioning.
• Lead group of engineers to deliver projects.
• Collaborate with the engineering manager and / or project manager to deliver the projects.
• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Benefits

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4
• Benefit 5