Lead AI Technical Solution Sales Support

Ericsson; Riyadh; On-site; SAR 478,000 - 739,000; Full time

Job summary

Ericsson is seeking a strategic leader to drive AI business opportunities across EMEA. You will act as CSR, Business Development Lead, and SPOC for BOS AI programs, steering engagements from exploration through contract signing.

You will coach teams, build C-level relationships, and translate business challenges into high-value AI use cases with clear ROI. Travel across EMEA is expected as opportunities mature.

Qualifications

• Experience with AI/ML, data analytics, or automation in telecom.
• Several years of telecom/ICT sales, pre-sales, or solution consulting experience.
• Proven track record selling complex technology to C-level stakeholders.
• Strong understanding of telecom network and operations domains.
• Experience leading multi-disciplinary teams through complex sales cycles.

Responsibilities

• Identify, qualify, and develop AI opportunities across telecom customers in EMEA.
• Lead customer discussions, workshops, and executive engagements to position Ericsson AI solutions.
• Lead RFQ/RFP responses, proposals, business cases, and governance for complex AI deals.
• Build strategic relationships with CUs, CTO/CIO/CDO, operations, and network leadership.
• Own end-to-end solutioning from early engagement to contract signature.
• Translate customer challenges into AI use cases and value propositions.
• Define architecture, scope, and delivery model with Solution Architects and Portfolio teams.
• Coordinate AI opportunity funnel reporting and forecasting across CUs.

Skills

AI/ML in telecom

Sales / Pre-sales

C-level engagement

Multi-country deals

Solution governance

Business case & value

Job description

About This Opportunity

Lead the growth of AI business opportunities across EMEA by acting as Customer Solution Responsible (CSR), Business Development Lead, and BOS AI Program Single Point of Contact (SPOC). Drive customer engagement, solution development, AI portfolio positioning, opportunity conversion, and AI adoption initiatives across the Market Area.

The role is accountable for complex, multi-country AI opportunities, thought leadership in the AI sales domain, and for coaching and enabling teams across Customer Units (CUs).

What you will do:

• Identify, qualify, and develop AI opportunities across telecom customers in EMEA
• Lead customer discussions, workshops, and executive engagements to position Ericsson AI solutions
• Lead RFQ/RFP responses, proposal development, solution descriptions, business cases, and internal governance approvals for complex AI deals
• Build strategic relationships with Customer Units, CTO/CIO/CDO organizations, operations and network leadership, and other key stakeholders
• Own end-to-end solutioning for AI opportunities from early engagement through contract signature
• Translate customer business challenges and objectives into clear AI use cases and value propositions
• Define high-level architecture, scope, and delivery model in collaboration with Solution Architects, Service Delivery, and Product/Portfolio teams
• Secure alignment across commercial, solution, and fulfilment streams
• Ensure smooth handover to delivery and operations teams, securing continuity from sales to execution
• Champion Ericsson AI portfolio and drive internal awareness and enablement on AI offerings across EMEA
• Act as a subject matter expert on AI solutions for internal and external forums, contributing to thought leadership and best practices
• Coordinate AI opportunity funnel reporting, forecasting, and performance tracking across CUs
• Drive customer AI adoption programs, including onboarding, change management, and definition of success metrics

Must-have

• Experience with AI/ML, data analytics, or automation solutions in telecom
• Several years of experience in telecom / ICT sales, pre-sales, or solution consulting, ideally in an operator or vendor environment
• Proven track record in selling complex technology solutions (preferably AI, analytics, automation, or software) to C-level and senior stakeholders
• Strong understanding of telecom network and operations domains (RAN, Core, Transport, IT/OSS/BSS, CX/Service Operations)
• Strong experience working in Presales or equivalent complex opportunity set-up
• Demonstrated ability to build business cases, pricing structures, and value-based proposals.
• Demonstrated ability to lead multi-disciplinary teams through complex sales cycles at regional level
• Negotiation and influence capabilities, managing trade-offs and risk in complex deals

Nice-to-have

• Familiarity with Ericsson portfolio, including Ericsson Operations Engine, Cognitive Software, Analytics solutions, and Managed Services
• Experience working across multiple countries or Market Areas, with multicultural teams and customers
• Exposure to cloud, data platforms, and modern software delivery models (for example, SaaS, managed services)

Travel

Willingness to travel across EMEA for customer meetings, workshops, and internal events, as required by key opportunities.

Location

This position can be hired within the EMEA region, where Ericsson has an office.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.

We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city

France (FR) || Massy