laundry manager

Sofitel; Medina Province; On-site; SAR 60,000 - 90,000; Full time

Job summary

Accor is seeking a Heartist to join our team, delivering professional, friendly service and collaborating with Rooms and Food & Beverage to execute uniform programs.

The role supervises daily laundry operations, trains staff, manages inventory and budgets, and ensures quality, safety, and guest satisfaction across hotel operations within the Accor network.

Qualifications

• Experience in laundry operations or a similar supervisory role.
• Proven track record of successfully managing and motivating teams.
• Strong knowledge of laundry processes, textile care standards, and equipment operation.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Work closely with both the Rooms and Food & Beverage Divisions to execute their uniform programs.
• Supervise and manage daily laundry operations.
• Lead, train, and mentor laundry staff members.
• Monitor work quality and ensure all items meet established standards and customer specifications.
• Develop and implement efficient workflows.
• Manage inventory of laundry supplies, chemicals, and equipment, ensuring adequate stock levels.
• Track and report on key performance metrics, including productivity, quality, and labor costs.
• Communicate effectively with other departments to address customer needs and resolve issues
• Conduct regular staff training on proper techniques, safety procedures, and company policies
• Responsible for maintaining Uniform Budgets
• Professionally handle guest feedback or concerns with guest laundry program
• Organization of the measuring and sizing of colleagues for uniforms
• Conducting coaching sessions and performance reviews ofLaundry & Valet Team
• Preparing the quarterly Linen Inventories
• Conducting monthly communication meetings
• Promoting of Laundry and Valet accomplishments
• Tracking of uniforms for all new hires and implementing an effective return policy
• Maintaining a safe and hazard free work environment.

Skills

Supervisory experience

Laundry operations knowledge

Team motivation

Communication skills

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Consistently offer professional, friendly and engaging service
• Work closely with both the Rooms and Food & Beverage Divisions to execute their uniform programs.
• Supervise and manage daily laundry operations.
• Lead, train, and mentor laundry staff members.
• Monitor work quality and ensure all items meet established standards and customer specifications.
• Develop and implement efficient workflows.
• Manage inventory of laundry supplies, chemicals, and equipment, ensuring adequate stock levels.
• Track and report on key performance metrics, including productivity, quality, and labor costs.
• Communicate effectively with other departments to address customer needs and resolve issues
• Conduct regular staff training on proper techniques, safety procedures, and company policies
• Responsible for maintaining Uniform Budgets
• Professionally handle guest feedback or concerns with guest laundry program
• Organization of the measuring and sizing of colleagues for uniforms
• Conducting coaching sessions and performance reviews ofLaundry & Valet Team
• Preparing the quarterly Linen Inventories
• Conducting monthly communication meetings
• Promoting of Laundry and Valet accomplishments
• Tracking of uniforms for all new hires and implementing an effective return policy
• Maintaining a safe and hazard free work environment.

Qualifications

• Experience in laundry operations or a similar supervisory role
• Proven track record of successfully managing and motivating teams
• Strong knowledge of laundry processes, textile care standards, and equipment operation
• Excellent organizational and time management skills
• Proficiency in quality control and attention to detail
• Problem-solving abilities and decision-making skills
• Strong communication and interpersonal skills
• Familiarity with inventory management and basic budget oversight
• Knowledge of safety and sanitation regulations

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