Key Account Specialist

Mohammed Abdallah Sharbatly CO.LTD; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics company in Saudi Arabia is seeking a Key Account Manager to oversee key customers and coordinate 3PL operations. The role requires strong communication skills, compliance with regulations, and expertise in ERP systems, particularly Microsoft D365. Responsibilities include managing customer relationships, tracking service performance, and supporting billing processes. Fluency in English is mandatory, while Arabic is preferred.

Qualifications

• Strong understanding of 3PL operations is essential.
• Fluency in English is mandatory; Arabic is preferred.
• Experience with ERP/TMS/WMS systems, especially Microsoft D365, is a strong advantage.

Responsibilities

• Serve as the primary operational contact for assigned key customers.
• Coordinate transport and warehousing execution for key accounts.
• Track service KPIs and prepare performance reports.
• Support monthly billing validation and dispute resolution.

Skills

3PL operations

ERP systems

Microsoft D365

Reporting and data analysis

Communication

Problem-solving

Job description

Key Account Management

• Serve as the primary operational contact for assigned key customers.
• Manage customer relationships on a daily operational level, ensuring alignment with agreed SLAs.
• Maintain strong communication with customer stakeholders (operations, logistics, finance).

3PL Operations Coordination

• Coordinate transport, warehousing, and value-added services execution for key accounts.
• Liaise with internal teams to ensure on-time delivery, asset availability, and service continuity.
• Monitor execution of:
• Dry & temperature-controlled transport
• Warehousing & cross-docking
• Distribution & last-mile activities

Service Performance & SLA Monitoring

• Track service KPIs (OTIF, dwell time, utilization, damages, temperature compliance).
• Proactively identify risks, delays, or deviations and implement corrective actions.
• Prepare and share performance reports with customers as required.

Commercial & Financial Coordination

• Support monthly billing validation, including:
• Service confirmations
• Additional charges (overtime, waiting time, special assets)
• Dispute resolution in coordination with Finance
• Ensure pricing and services are applied as per signed contracts and rate cards.

Compliance & Quality Assurance

• Ensure compliance with:
• SFDA / GDP requirements
• Customer-specific SOPs
• ATCL internal quality standards
• Support audits, inspections, and customer reviews.

Skills

Technical Skills

• Strong understanding of 3PL operations
• Familiarity with ERP / TMS / WMS systems Microsoft D365 knowledge is a strong advantage
• Commercial awareness (rates, margins, cost drivers)
• Reporting and data analysis skills (Excel, dashboards)

Soft Skills

• Excellent communication and stakeholder management
• Strong problem-solving and escalation handling
• High sense of ownership and accountability
• Ability to operate under pressure and tight deadlines

Languages

• English – Fluent (mandatory)
• Arabic – Preferred