Key Account Manager I EXA Ceramics

alfanar; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Job summary

alfanar Building Systems seeks a results-oriented professional in Saudi Arabia to manage key customers and drive project sales from Jeddah under the Project Sales Department. You will build lasting relationships, propose product solutions, and support quotations through to approval, while coordinating collections and reporting progress.

The role requires a focus on timely, quality delivers and continuous improvement of sales processes, with active engagement in business planning and performance.

Qualifications

• Bachelor degree in electrical or mechanical engineering is required.
• Experience in project sales and client management is preferred.
• Ability to lead and ensure adherence to company policies.

Responsibilities

• Manage key customers and maintain strong relationships to meet needs and quality standards.
• Proactively reach out to potential clients and promote new products.
• Prepare and submit quotations and follow up until approval.
• Monitor collections and coordinate accounts for bank postings.
• Provide weekly and monthly progress reports and contribute to sales strategies.

Skills

Client engagement

Relationship building

Sales coordination

Education

Bachelor Degree in Electrical or Mechanical Engineering

Job description

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Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.

alfanar Building Systems manufactures and markets a variety of building construction products and systems. .

The core manufacturing activities of the industries operating under alfanar Building Systems are:

• Ceramic wall and floor tiles
• Precast concrete products and architectural elements

Manage key customers, build and maintain good relationship with the most important customers and ensuring their needs and requirement are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.

Key Accountability Areas

Client Engagement and Relationship Building:

• Ensure to provide answers and solutions to all needed requirements and queries of key customers to maintain the good business relationship and customer satisfaction.
• Actively reach out to potential clients and promote the company’s new product.
• Provide some product suggestions and alternatives to customers if they are in doubt during product selection.

Data Management and Reporting:

• Submit samples and any necessary documents to clients and follow for approval.

Management reporting:

• Suggest some new ideas and strategies to increase the sales.
• Be updated of competitor’s move in the market and informed the Project Sales department (new products, product prices and promotions)
• Provide progress reports on a weekly and monthly basis.

Sales Support and Coordination:

• Prepare and submit quotations to clients, then diligently follow up until approved.
• Attend team meetings to be informed and aligned.
• Monitor and follow up on collections with clients and coordinate accounts for bank posting.

Role Accountability

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.
• Making a Tangible Difference:
• Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Bachelor Degree in Electrical Engineering or Mechanical Engineering