Key Account Manager

JD.COM; Riyadh Region; On-site; SAR 120,000 - 360,000; Full time

Job summary

JD.COM in Saudi Arabia is looking for a sales leader to develop annual sales plans and manage a performance-driven team. Key responsibilities include formulating sales strategies based on market analysis, leading key account developments, and collaborating with marketing teams for effective promotional campaigns. This role emphasizes customer relationship management to drive sales and enhance brand loyalty. The ideal candidate should have strong leadership and strategic planning skills.

Responsibilities

• Analyze market trends and customer needs to develop annual sales plans.
• Build and refine the sales team structure through training and performance management.
• Lead key account development and negotiate long-term partnerships.
• Collaborate with marketing and cross-functional teams to design promotional campaigns.

Job description

Job Responsibilities

• Sales Strategy Formulation: Analyze market trends and customer needs to develop annual sales plans and phased strategies. Define target decomposition pathways to ensure team execution aligns with corporate objectives.
• Team Management & Empowerment: Build and refine the sales team structure through training, performance management, and resource coordination. Enhance team expertise to drive individual and collective performance goals.
• Customer Relationship Management: Lead key account development and long‑term partnership negotiations. Implement a tiered customer management system, resolve critical client issues, and boost repurchase rates and brand loyalty.
• Market Resource Integration: Collaborate with marketing, product, and cross‑functional teams to design promotional campaigns and channel expansion strategies. Optimize sales processes and tools to maximize resource efficiency and market competitiveness.