Key Account Lead - 3PL Operations & Service Delivery

Mohammed Abdallah Sharbatly CO.LTD; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics company in Saudi Arabia is seeking a Key Account Manager to oversee key customers and coordinate 3PL operations. The role requires strong communication skills, compliance with regulations, and expertise in ERP systems, particularly Microsoft D365. Responsibilities include managing customer relationships, tracking service performance, and supporting billing processes. Fluency in English is mandatory, while Arabic is preferred.

Qualifications

• Strong understanding of 3PL operations is essential.
• Fluency in English is mandatory; Arabic is preferred.
• Experience with ERP/TMS/WMS systems, especially Microsoft D365, is a strong advantage.

Responsibilities

• Serve as the primary operational contact for assigned key customers.
• Coordinate transport and warehousing execution for key accounts.
• Track service KPIs and prepare performance reports.
• Support monthly billing validation and dispute resolution.

Skills

3PL operations

ERP systems

Microsoft D365

Reporting and data analysis

Communication

Problem-solving

Job description

A logistics company in Saudi Arabia is seeking a Key Account Manager to oversee key customers and coordinate 3PL operations. The role requires strong communication skills, compliance with regulations, and expertise in ERP systems, particularly Microsoft D365. Responsibilities include managing customer relationships, tracking service performance, and supporting billing processes. Fluency in English is mandatory, while Arabic is preferred.