Key Account Executive

FNRCO; Riyadh; On-site; SAR 150,000 - 210,000; Full time

Job summary

FNRCO in Saudi Arabia is seeking a Key Account Executive to support development and maintenance of relationships with key accounts, monitor customer satisfaction, and drive continuous improvement of the customer experience. The role requires strong business acumen, excellent communication and sales skills, and the ability to understand client needs and requirements.

You will manage planning, relationship management, service delivery, issue resolution, reporting, collections, and exploration of

Qualifications

• Bachelor's degree in Business Administration, Management or equivalent.
• Minimum 2 years of experience in commercial shipping or related field.

Responsibilities

• Understand the account plan and plan all operational activities to ensure timely service delivery.
• Maintain strong relationships with key accounts and provide seamless support, acting as the first contact for updates and issue resolution.
• Coordinate with customer, internal and Corporate functions to ensure shipments are completed on time and to quality standards.
• Handle complaints or issues in first line and implement measures to prevent recurrence.

Skills

Business acumen

Communication skills

Sales skills

Client needs understanding

Education

Bachelor's degree in Business Administration or equivalent

Job description

The role of the Key Account Executive is to support the development and maintenance of the relationships

with the key accounts

The Key Account Executive is also responsible for monitoring of the customer satisfaction level, and

continuous improvement of the customer experience

Succeeding in the role of the Key Account Executive will require strong business acumen as well as good communication and sales skills, along with the ability to understand client needs and requirements

2. Key Accountabilities

Planning

• Understand the account plan
• Focus on planning all operational activities to ensure timely service delivery to the key account to ensure they achieve the planned results and create a consistent experience for the customer

Relationship Management

• Maintain strong relationships with key accounts and ensure seamless support is provided
• Act as a first point of contact to provide customer updates, resolve customer issues and escalations
• Identify needs and oppurtunities within key accounts and ensure seamless support is provided

Provide services

• Liaise with all customer, internal and Corporate functions
• Take the necessary actions to secure all shipments of the account are completed in time and according to agreed quality standards

Resolve issues

• Handle complaints or issues in first line
• Ensure that appropriate measures are taken to prevent and resolve issues and customer complaints

Reporting

• Track all contracted services and submit monthly reports to Commercial Director on services provided, issues identified and solutions offered
• Extract and create reports from the system on the status of shipments and operations to update customers

Collection

• Oversee the accounts process to guarantee timely collection from clients.
• Work closely with the finance and billing departments to identify and rectify any billing discrepancies, ensuring swift resolution of payment issues.

Business portfolio

• expanding the business portfolio with existing key clients entails cultivating robust relationships, conducting needs analyses, providing tailored solutions, and strategically introducing complementary services.

This necessitates effective communication, collaboration, and adaptability to market dynamics.

Explore new opportunity

• tasked with strategically exploring new business opportunities through market analysis, lead generation, understanding client needs, developing customized solutions, leveraging strategic networks, staying abreast of industry trends, conducting competitor analysis, articulating the company's value proposition effectively, cultivating relationships, and maintaining a commitment to continuous learning

3. Job Requirements

• Bachelor Degree in Business Administration, Management or equivalent
• Minimum 2 years of experience of commercial shipping experience