ITSM Architect: ITIL-Driven Service Excellence

American Express Saudi Arabia; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading financial company in Saudi Arabia is seeking an ITSM Specialist to enhance IT service management processes across the organization. The candidate will be responsible for implementing and improving ITSM workflows, collaborating with IT teams, and ensuring the delivery of high-quality IT services. Applicants should have a diploma in Information Technology, relevant certifications, and at least 3 years of IT support experience. This role provides an excellent opportunity to contribute to innovative payment solutions in a collaborative environment.

Qualifications

• Minimum 3 years of IT support experience required.
• Strong understanding of IT support tools and ticketing systems.
• Good knowledge of Windows OS, Microsoft Office, Active Directory.

Responsibilities

• Implement, manage, and continuously improve IT service management processes.
• Design, implement, and manage ITSM processes adhering to ITIL standards.
• Evaluate IT service management processes and identify areas for improvement.

Skills

Problem-solving

Communication

Interpersonal skills

Education

Diploma in Information Technology or related field

Relevant training/certifications (ITIL, CompTIA A+, Microsoft Certified)

Tools

Service Now

Jira

Manage Engine

Job description

A leading financial company in Saudi Arabia is seeking an ITSM Specialist to enhance IT service management processes across the organization. The candidate will be responsible for implementing and improving ITSM workflows, collaborating with IT teams, and ensuring the delivery of high-quality IT services. Applicants should have a diploma in Information Technology, relevant certifications, and at least 3 years of IT support experience. This role provides an excellent opportunity to contribute to innovative payment solutions in a collaborative environment.