IT Systems & BI Support Specialist

Islamic Development Bank (IsDB)

Jeddah

On-site

SAR 120,000 - 160,000

Full time

8 days ago

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Job summary

Islamic Development Bank (IsDB) in Jeddah, Saudi Arabia, seeks a Technical Support Officer (IT Systems and Business Analytics Support) under an outsourced contract. This role provides technical support, governance, and BI insights to optimize procurement and financial management systems.

Responsibilities include administering JIRA, SAP, Power BI, and SharePoint; enabling automation and digital solutions; building dashboards and reports; and ensuring data governance across OMS and related

Qualifications

Master's degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics, Software Engineering, or a related discipline.
Microsoft Power BI certification.
Microsoft 365 or Copilot certification.
Project Management, Agile, or Business Analysis certification is an advantage.
Minimum three years of relevant experience in information systems administration, business intelligence, dashboard reporting, process automation, workflow management, or enterprise application support.
Experience with procurement, financial management, ERP, or contract management systems is highly desirable.
Experience in international organizations, development institutions, or multicultural environments is preferred.

Responsibilities

Provide user support for JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS, and related platforms.
Manage user access and permissions in line with governance and security requirements.
Coordinate with IMDT and stakeholders to resolve technical issues and implement system enhancements.
Maintain system documentation, user guides, and knowledge repositories.
Support automation of procurement, financial management, and administrative workflows.
Assist in designing, testing, and deploying digital solutions.
Identify opportunities to use AI, automation, and emerging technologies to improve operations.
Contribute to enhancements in procurement processing, contract management, and compliance tracking systems.
Develop dashboards, analytical reports, and performance monitoring tools using Power BI and other BI platforms.
Gather, analyze, and document business requirements for system enhancements.
Support user acceptance testing, system validation, and post-implementation reviews.

Education

Master's degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics, Software Engineering, or a related discipline