IT Support Specialist

Ethra Human Resources; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A technology solutions provider in Saudi Arabia is seeking an IT Support Specialist. This role will ensure smooth IT operations, support end users, and manage company devices, particularly focusing on Microsoft 365. Responsibilities include providing technical support, managing accounts, and maintaining security protocols. Candidates should have a relevant degree and 3–7 years of IT support experience. Strong hands-on skills with Windows and Microsoft 365 services are essential.

Qualifications

• 3–7 years of experience in IT support or related roles.
• Hands-on experience with Microsoft 365 services.
• Good communication and user support skills.

Responsibilities

• Manage user accounts, email access, and permissions.
• Provide daily technical support to employees.
• Support and maintain Microsoft 365 services.

Skills

Microsoft 365

User support

Windows device management

Azure AD

PowerShell

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Technology or related field

Tools

Microsoft Defender

Intune

Job description

Overview

On behalf of our client, we are seeking an IT Support Specialist who plays a key role in ensuring smooth daily IT operations across the company. This role is responsible for supporting end users, managing company devices, and maintaining secure access to systems and data. The position focuses on modern workplace technologies, including Microsoft 365, device management, and security controls. The IT Support Specialist will work closely with internal teams to resolve technical issues, support onboarding and offboarding, and ensure that systems operate reliably and securely.

Responsibilities

• Manage user accounts, email access, and permissions
• Provide daily technical support to employees across all departments
• Support and maintain Microsoft 365 services
• Enroll, configure, and secure company devices
• Monitor and maintain basic security controls
• Support employee onboarding and offboarding processes
• Document technical issues, solutions, and procedures

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field
• 3–7 years of experience in IT support or related roles
• Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint)
• Experience managing Windows devices
• Good communication and user support skills
• Ability to work independently and prioritize tasks
• Entra ID (Azure AD) for user access and identity management
• Windows 10/11 device support and management
• Intune for device enrollment, configuration, and compliance
• Microsoft Defender for endpoint and email security
• PowerShell for basic automation and reporting
• Troubleshooting hardware, software, and network issues
• Knowledge of device and user security best practices
• MS-102 or MD-102 certification (preferred)