IT Support

SITE سايت; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A tech company is looking for an IT Support professional in Riyadh, Saudi Arabia. The candidate will be responsible for providing technical support and operational assistance to ensure the performance and security of IT systems. Responsibilities include user account management, hardware and software installation, and troubleshooting issues. The ideal applicant should have a Bachelor's degree in Information Technology and relevant experience in IT support along with strong communication skills. Benefits include medical insurance for employees and their family.

Benefits

Medical Insurance for employee and family

Qualifications

• Bachelor’s degree in Information Technology or equivalent practical experience.
• Proven experience in IT support or technical operations.
• Familiarity with IT service management and ticketing systems.

Responsibilities

• Provide first technical support for end users.
• Perform user account management and permissions.
• Install and maintain end-user devices and IT tools.

Skills

Technical support troubleshooting

User account management

Hardware/software installation

Communication skills

Education

Bachelor’s degree in Information Technology

Tools

IT service management tools

Ticketing systems

Job description

The IT Support is responsible for providing reliable technical support and operational assistance to ensure the availability, performance, and security of IT systems and end-user services. The role supports daily IT operations, resolves incidents within defined SLAs, and contributes to maintaining stable and efficient IT environments aligned with business requirements.

• Provide first technical support for end users, including hardware, software, operating systems.
• Perform user account management, access provisioning, and permissions in line with security and IT policies.
• Install, configure, and maintain end-user devices, and standard IT tools.
• Escalate complex technical issues to relevant internal teams.
• Collaborate with internal IT teams to improve service quality, efficiency, and user satisfaction.

Talent Profile

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Proven experience in IT support, service desk, or technical operations roles.
• Familiarity with IT service management tools and ticketing systems.
• Strong communication skills with the ability to support technical and non-technical users.
• Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft certifications) are a plus.

Job Nature

SITE, Project-Based.

Benefits

• Medical Insurance employee, his/her family, and parents.

This job post is available for 1 Week from the date posted.