IT specialist ( Saudi Nationals only )

Delta Hotels and Resorts®; Jeddah; On-site; SAR 45,000 - 89,000; Full time

Job summary

Delta Hotels by Marriott in Jeddah is seeking an IT Support professional to manage and troubleshoot computer systems, networks, and end-user devices. You will support server systems and telecommunications, install and configure workstations, and maintain security for sensitive information.

The role requires following company policies, excellent guest service, and strong collaboration with IS personnel. Prior experience and a high school diploma are required, with no supervisory duties necessary.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Follow all company policies and protect assets.
• Address guests’ service needs and communicate with IS personnel.
• Troubleshoot technical problems related to software, hardware, and networks.
• Enter commands and operate computer and peripheral equipment.
• Inspect, test and diagnose computer equipment and systems.
• Maintain inventory of technology devices and software.
• Provide end-user support and network communications assistance.
• Maintain and upgrade hardware/software and website architecture.
• Perform system backups and security for PII procedures.
• Manage user accounts and password resets to ensure security.
• Install, configure and modify workstations and peripherals.
• Read manuals and diagnose problems to provide tech support.
• Move and lift items up to 10 pounds as needed.
• Perform other duties as assigned by Supervisors.

Education

High school diploma or GED equivalent

Job description

Additional Information

• Job Number: 26106936
• Job Category: Information Technology
• Location: 3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613VIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.