IT Manager

Kempinski Hotels; Yanbu`; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel group located in Yanbu, Saudi Arabia, is seeking an IT Manager to oversee all local computer technology and services. The role includes managing networks, hardware, operating systems, and ensuring the security and compliance of all systems. The IT Manager will be responsible for optimizing application performance, maintaining backups, and training backup staff. This position offers an opportunity to enhance operational efficiency and implement new technology procedures within a prominent hotel setting.

Responsibilities

• Serve as the first point of contact for all computer-related issues.
• Solve technical or operational problems as reported by users.
• Ensure equipment is functioning properly and application performance is optimized.
• Monitor 24/7 systems and ensure technical service availability.
• Regularly perform and check backups.
• Secure hotel network, systems, and data from intrusions.
• Maintain IT contingency systems for key business areas.
• Follow Kempinski policies regarding computer systems security and operation.
• Ensure legal, data protection, and PCI compliance are met.
• Update systems with the latest security patches.
• Train backup staff for server-based applications.
• Ensure first-level support backup is available.
• Design and implement computer-based procedures to improve operations.
• Coordinate installations of new applications or upgrades.

Job description

IT Manager

Application Deadline: 31 October 2026

Department: Information Technology (IT)

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Yanbu

Description

The incumbent in this position is managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

Key Responsibilities

• First point of contact for all computer related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
• Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Follow Kempinski policies as they relate to the security and operation of the computer systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• Train and maintain back-up staff for each server-based application
• Ensure first level support backup is in place for all systems and network.
• In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
• Coordinate the installation of all new applications or upgrades of existing applications.
• Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.