IT Infrastructure Support Specialist

Air Products Inc.; Duba; On-site; SAR 100,000 - 145,000; Full time

Job summary

Air Products in Duba, Tabuk Province, Saudi Arabia seeks an IT Infrastructure professional to manage site cabling, install and test structured networks, and support DMZ deployments. You will monitor fiber optics, perform OTDR/Fluke tests, and prepare inspection reports.

The role requires desktop support experience, Windows expertise, and TCP/IP knowledge, with a focus on safety and standards compliance. The ideal candidate will coordinate with DT teams, work outside normal hours if needed, and

Qualifications

• Proven work experience in desktop support or IT infrastructure.
• Expert knowledge of Layer 1 (Physical) infra and testing.
• Good knowledge of Windows OS and TCP/IP fundamentals.

Responsibilities

• Manage and install IT cabling and networks at site.
• Supervise installation, termination and testing of structured cabling.
• Monitor fiber optic cables using OTDR and Fluke tests.
• Prepare ITRs and upload to Aconex and OT.
• Provide local IT support and coordinate DT infra deployments.
• Ensure safety and compliance with Air Products standards.

Skills

Structured cabling

Network troubleshooting

Fiber testing

VPN/SSL basics

ITIL awareness

Remote support

Education

Degree in Information Systems or Computer Science

Tools

SCCM

Citrix

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

PRINCIPAL DUTIES AND RESPONSBILITIES

Ensure proper cable management, labelling, and compliance with industry and AirProducts DT/IT standards. Supervising installation, termination and testing *structured cabling* (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems. Monitoring fiber Optic cable OTDR, fluke testing and documentation. Layout of IT Room cabinets, mounting of Equipment and cable management with labelling and documentation. Inspection and verification for the installation of communication cable that meets the project requirements. Managing IT contractors, vendors, other external parties, coordinating for DT Infrastructure and support services. Troubleshoot and repair damaged or faulty cabling, connectors, and network drops. Assisting to DT Project team for installation and configuration of DMZ. Performing site activities in compliance to the health and safety standards. Receiving and executing the assigned task as per the Safety Work Permit requirements. Development and approval of Job Safety Analysis/ Risk Assessment for assigned task. Provide technical support for Microwave and/or Tetra tower installation and device management in collaboration with the external vendor. Prepare, review, and maintain documentation for inspection test reports (ITR) and uploading to Aconex and OT. Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections. Provide local co‑ordination for issue remediation & deployments with other DIS teams located remotely. Primarily, but not restricted to network & wireless services. Provide local IT support, and maintain IT Standards including Safety for IT rooms within the incumbents of responsibility. Provide information technology support for industrial control systems at site Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.

SKILLS

Technically knowledgeable and driven to learn new things. Must be highly motivated with good self‑direction and initiative and work well in a remote team environment. Good interpersonal and communication skills and ability to work with all levels of people in the organization. Expected to work outside of normal business hours and weekends if required to provide technical support. Strong problem solving and customer service skills. Ability to assess and prioritize competing urgent issues. Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

EDUCATION AND EXPERIENCE

Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience Good written and spoken English language skills. Proven work experience in desktop support or other IT infrastructure areas. Expert knowledge of Layer 1 (Physical layer) infrastructure and testing, to include: Fiber Optic cable installation & testing. Copper/UTP cable installation & testing. Physical rack installations, including grounding. Installation of active components. Power installation for IT infrastructure installations – Fundamental and above. Network troubleshooting skills and fundamental knowledge of: TCP/IP and typical LAN/WAN a key area of knowledge. Remote connectivity/SSL/VPN – basic only required. Good Knowledge of PC clients including: Operating Systems (Microsoft)Windows 7 / Windows 10/ Windows 11 – Required Network Connectivity (TCP/IP, LAN/WAN) – Required Remote Connectivity/SSL/VPN Printing – Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - Basic knowledge required MS Office Products, including Office/O365 Microsoft SCEP/Windows Firewall Virtual desktop infrastructure and/or Citrix Other desirable skills/knowledge: Familiarity with Industrial Control System (ICS). Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice. Ability to work with strategic vendors, outside support/service providers and 3rd party vendors. Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)

#LI-LG1 Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

Employee and Applicant Rights Behind every success and innovation that has made a difference in the world, you will find a team of passionate people who helped make it possible. At Air Products, our talented people help each other and our customers thrive. To our colleagues, we are valued and respected teammates. To our customers, we are partners in creating value. To our communities, we are caring, involved neighbors and committed stewards of the environment.

Air Products is a world‑leading industrial gases company with more than 85 years of experience serving energy, environmental, and emerging markets while generating a cleaner future. Our people are at the heart of everything we do. We are committed to creating a workplace where safety comes first, diverse perspectives are valued, innovation thrives, and employees have opportunities to learn, grow, and make a meaningful impact.