IT Desktop Support Engineer (Backfill / Secondary Support)

SkySys; Jeddah; On-site; SAR 35,000 - 50,000; Full time

Job summary

A technology solutions provider in Jeddah is seeking an IT Desktop Support Technician to provide on-site support for hardware and software issues. The role includes troubleshooting desktops, printers, and LAN/WAN setups, along with excellent customer management skills and communication. Candidates should have at least 1+ year of relevant experience and possess an Associate Degree in Electronics or similar fields. Flexibility in work schedule is a must.

Qualifications

• 1+ year experience providing IT Infrastructure field support.
• Experience in technical troubleshooting desktops and peripherals.
• Knowledge of LAN and WAN setups.
• Ability to lift/move equipment weighing up to 50 lbs.
• Expertise in Windows and MAC/Linux OS.
• Knowledge of networking protocols like TCP/IP, DNS, and DHCP.
• Smart hands support for various hardware.
• Deductive reasoning skills for troubleshooting systems.
• Experience with problem management and ticketing tools.

Responsibilities

• Provide IT infrastructure support including troubleshooting.
• Install and fix desktops, printers, and laptops.
• Conduct smart hand support for networking hardware.
• Analyze repeat calls and develop action plans.

Skills

IT Infrastructure support

Troubleshooting hardware issues

Desktop support

Customer management

Good communication

Problem management

Teamwork

Flexibility

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title

IT Desktop Support Technician

Job Type & Location

Onsite | 20th floor, The Headquarters Business Park 7355, 2432 Al Kurnaysh Br Rd, Ash Shati District, Jeddah 23511, Saudi Arabia | Long-term contract

Job Requirements : Technical

• Minimum 1+ year of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.


• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.


• Ability to lift / move computer equipment weighing up to 50 lbs.


• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).


• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.


• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.


• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.


• Experienced in repeat call analysis and developing preventive actions.


• Experienced in Problem management.


• Excellent written and oral communications skills with clients and management as well as people skills.


• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.


• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.


• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).


• Experience of ticketing tools (ServiceNow / Remedy etc.).

Non-Technical

• Good Customer management skill.


• Good in oral and written communication.


• Able to interact and work with customers at different levels.


• Driven and result oriented.


• Passionate about the work.


• Ability to work independently or as part of a team.


• Ability to complete tasks effectively with minimal supervision.


• Must be available to work flexible work schedules.