IT Demand Management Analyst

Tata Consultancy Services; Dhahran Compound; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT services firm seeks an IT Demand Management Analyst in Dhahran, Saudi Arabia. The successful candidate will manage IT service requests, ensure compliance with governance standards, and engage with stakeholders for transparent communication. The role requires strong skills in IT service management and process automation, alongside proficiency in Microsoft Office Suite. This full-time position offers a chance to drive efficiency in IT demand processes and enhance user training programs.

Qualifications

• Strong understanding of IT service management (ITSM) frameworks and demand management best practices.
• Experience with process automation tools and workflow design.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Responsibilities

• Manage the intake of IT service requests from business units.
• Maintain and improve the IT Demand Planning Process.
• Act as a point of contact between business units and IT.
• Analyze incoming demand to identify trends and reporting.
• Work with IT teams for seamless process integration.
• Develop training materials and support user adoption.
• Define and track KPIs for demand process efficiency.

Skills

IT service management frameworks

Process automation tools

Workflow design

Service catalogues

Microsoft Office Suite proficiency (Excel, PowerPoint)

Job description

Job Title – IT Demand Management Analyst

Company – TCS (MEA)

Location – Dhahran, Eastern, Saudi Arabia

Job type – Full time

Overview

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Key Responsibilities

• Demand Intake & Prioritization: Manage the centralized intake of IT service requests from business units, ensuring clarity, business justification, and alignment with IT and organizational strategies.
• Process Governance: Maintain and continuously improve the IT Demand Planning Process, ensuring compliance with corporate governance, budgeting, and project management standards.
• Stakeholder Engagement: Act as the central point of contact between business units and IT, facilitating communication and ensuring transparency in the demand lifecycle.
• Demand Analysis & Reporting: Analyze incoming demand to identify trends, duplication, or opportunities for consolidation. Provide regular reports to leadership on demand volume, types, and alignment with strategic goals.
• Integration & Automation: Work with IT teams to ensure seamless integration of the demand process with project portfolio management (PPM), budgeting, and approval systems.
• Training & Change Management: Develop and deliver training materials and user guides to support end-user adoption. Lead change management initiatives to improve process awareness and usage.
• Performance Monitoring: Define and track key performance indicators (KPIs) to measure the efficiency, effectiveness, and satisfaction with the demand process.

Competencies

Technical Skills:

• Strong understanding of IT service management (ITSM) frameworks and demand management best practices.
• Experience with process automation tools, workflow design, and service catalogues.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) for reporting and documentation.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.

Application Deadline: 28 Feb 2026

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