Information Technology Support Technician

2P Perfect Presentation; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technical services provider in Riyadh is seeking a skilled Technical Support Technician. You will be responsible for providing comprehensive IT support, including troubleshooting and maintaining devices and networks across all branches. The ideal candidate should have over 5 years of experience in technical support and hold relevant certifications. Proficiency in Arabic is essential for effective communication. This role offers opportunities to work with a large user base and a variety of IT issues.

Qualifications

• Minimum 5 years of hands-on experience in technical support, hardware maintenance, and network troubleshooting.
• Strong capability in installing and maintaining IT devices, printers, and network points.
• Good understanding of IT hardware, troubleshooting methods, and support processes.
• Ability to work across multiple branches and support a large user base.
• Advanced proficiency in the Arabic language is required.

Responsibilities

• Install, maintain, and troubleshoot computers, printers, and IT hardware across all locations.
• Provide technical support for wired and wireless network connection points.
• Resolve technical issues and provide guidance to employees.
• Monitor and resolve support tickets, complaints, and requests via helpdesk.

Skills

Technical support

Hardware maintenance

Network troubleshooting

Customer service

Communication skills

Education

Diploma in Computer Science or Information Technology

Tools

CompTIA A+

CompTIA Network+

CCNA

MCSA

Job description

We are seeking a skilled Technical Support Technician to provide comprehensive technical support for devices, networks, and printers across the headquarters and all branches. The role involves installation, maintenance, troubleshooting, and ensuring the smooth operation of IT services for all end users.

Key Responsibilities

• Install, maintain, and troubleshoot computers, printers, and IT hardware across all locations.
• Provide technical support for wired and wireless network connection points.
• Deliver end-user support, resolve technical issues, and provide necessary guidance to employees.
• Identify hardware parts requirements and ensure availability of needed spare parts.
• Monitor and resolve support tickets, complaints, and requests received via phone, email, or internal helpdesk.
• Conduct routine inspections of devices and systems to ensure optimal performance.
• Follow up on issues and ensure timely resolution in accordance with IT support standards.
• Maintain awareness of IT trends and ensure systems remain up to date.

Required Skills & Experience

• Minimum 5 years of hands-on experience in technical support, hardware maintenance, and network troubleshooting.
• Strong capability in installing and maintaining IT devices, printers, and network points.
• Good understanding of IT hardware, troubleshooting methods, and support processes.
• Strong customer service and communication skills.
• Ability to work across multiple branches and support a large user base.

Qualifications

• Diploma in Computer Science, Information Technology, or a related field from an accredited institution.
• Must hold at least one professional certification such as:
• CompTIA A+
• CompTIA Network+
• CCNA
• MCSA
• Advanced proficiency in the Arabic language (reading, writing, and speaking).
• Strong computer skills and familiarity with IT applications.