Information Technology Governance Lead Expert

Zakat, Tax and Customs Authority; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Zakat, Tax and Customs Authority in Saudi Arabia is seeking an experienced IT Service Management professional to lead the design, governance and optimization of IT and Digitization services across the organization. You will define service catalogs, manage SLAs, align with business needs, mentor staff, and drive performance through KPIs while collaborating with multiple IT and business stakeholders.

The ideal candidate holds a Bachelor's in Computer Science or IT, with a Master’s preferred, and

Qualifications

• Bachelor's degree in Computer Science, Information Technology or equivalent is required.
• Master's degree in Information Technology Management, Computer Science, Business Administration or equivalent is preferred.
• 6+ years of relevant experience.

Responsibilities

• Define maintenance and update of IT & Digitization services offerings.
• Gather business requirements and develop IT service portfolio to meet business and customer needs.
• Monitor and report IT service performance against KPIs.
• Provide support for junior staff and escalate issues to ensure timely resolution.

Skills

Collaboration

Customer focus

Change enablement

IT compliance

IT strategy

Negotiation

Professionalism

Project management

Results oriented

Vendor management

Education

Bachelor's degree

Master's degree

Job description

Jobholders at this level may be regarded as a source of expertise and are responsible for developing frameworks policies and operational plans They also analyze complex issues understand business needs bring together multiple concepts and translate them into tangible actions and support to enhance performance of the function

Job Resposiblites

IT Service Management

Conduct needed benchmark and research collect business users operational needs and accordingly define maintenance and update of ZATCA IT amp Digitization services offerings Collaborate with business users and relevant IT functions and stakeholders to challenge and understand business requirements and accordingly formulate ZATCA IT amp Digitization service catalogue Receive change requests related to IT services perform impact assessment on IT services and accordingly update the IT service catalog after implementation and acceptance Gather business requirements and customer needs and develop IT service portfolio to meet business and customer needs Understand IT amp Digitization strategy and objectives collect IT services performance data and accordingly set IT service KPIs ensuring meeting business and operational objectives Monitor and analyze Service Level management SLM process negotiate IT Technical Service Level Agreement SLA with service providers and negotiate IT Technical Internal Service Level Agreement with internal stakeholders Gather all needed input to measure the adherence of internal and external stakeholders and service providers to the developed and agreed upon set of KPIs Monitor and collect the performance of IT amp Digitization services generate regular reports against set KPIs and objectives and communicate IT services performance reports to all internal and external stakeholders

Job Details

Organization and Operations

Follow all relevant policies processes and standard operating procedures so that work is carried out in a controlled and consistent manner Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner Escalate complex problems to the relevant person to ensure cases issues are closed properly Perform other duties as requestedPeople Management Train junior staff on the different job activities to ensure transfer of know-how when applicable Provide clear direction prioritize tasks assign and delegate responsibility and monitor the workflow of subordinates junior staff Support junior staff or direct reports in order to execute their duties according to set policies and processes

Communication and Contacs

Education

Bachelor s degree in Computer Science Information Technology or equivalent is required Master s degree in Information Technology Management Computer Science Business Administration or equivalent is preferred

Experience

A minimum of 6 years of relevant experience

Competencies

Collaboration and Communication - ProficientCustomer Focus - ProficientEnablement of Change and Innovation - ProficientIT Compliance - AdvancedIT Strategy and Architecture - AdvancedNegotiation and Influence - AdvancedProfessionalism - ProficientProject Management - AdvancedResults Oriented - ProficientVendor Management - Advanced