Incident & Continuity Team Leader

Riyad Bank; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Riyad Bank is seeking a lead to monitor operational incidents and ensure service continuity across Operations, aligning with SAMA requirements and approved BCM plans. The role emphasizes timely escalation, investigation, and resolution of disruptions, with coordination across units to maintain resilience.

You will support BCM testing, drive remediation actions, and contribute to ongoing improvements in processes and controls to strengthen operational stability across the bank.

Qualifications

• Bachelor’s degree in Business Administration or related discipline.
• 6-8 years relevant experience in Banking Operations.

Responsibilities

• Monitor operational incidents and service disruptions across Operations.
• Ensure timely escalation, investigation, and resolution of operational incidents.
• Coordinate with Operations units to ensure service continuity requirements are effectively implemented.
• Prepare incident, continuity, and operational resilience reports for management review.
• Guide and support team members in incident monitoring, escalation management, and service continuity activities.
• Contributes to continuous improvement of systems and processes per best practice and SAMA instructions.
• Contributes to SAMA-related projects or directives sponsored by the Bank.

Education

Bachelor’s degree in Business Administration or any related discipline

Job description

Lead the monitoring of operational incidents and service continuity activities across Operations to ensure operational stability, timely issue resolution, adherence to internal controls and SAMA requirements, and effective execution of approved BCM and recovery plans during operational disruptions.

AREAS OF RESPONSIBILITY:

• Implements approved department policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner relating to SAMA Executions Orders, Instructions and Inquires.

Day- to-day operations:

• Implements the day-to-day operations assigned for the team to ensure compliance with the established standards, SAMA Circulars & Regulation and procedures.
• Execution Orders and Instructions includes sending payments as per orders, setting up monthly collection garnishments and SAMA letters.

Position related accountability:

• Monitor operational incidents and service disruptions across Operations.
• Ensure timely escalation, investigation, and resolution of operational incidents.
• Monitor the execution and effectiveness of approved BCM and recovery plans during operational disruptions.
• Coordinate with Operations units to ensure service continuity requirements are effectively implemented.
• Track operational resilience and service continuity indicators and report significant risks and disruptions.
• Ensure compliance with SAMA requirements, internal policies, and incident management procedures.
• Review recurring incidents and identify trends, root causes, and corrective actions.
• Support BCM testing exercises and follow up on remediation actions and improvement opportunities.
• Prepare incident, continuity, and operational resilience reports for management review.
• Guide and support team members in incident monitoring, escalation management, and service continuity activities.
• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘best practice’, as Instruction by SAMA, improvement of business processes, cost reduction and productivity improvement.
• Contributes to the projects related to SAMA Executions Orders, Instructions and Inquires either sponsored by SAMA or by the Bank.

Safety, Quality & Environment:

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Related Assignments
• Performs other related duties or assignments as directed.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:

• Bachelor’s degree in Business Administration or any related discipline
• 6-8 years relevant experience in Banking Operations