In Room Dining Manager

Four Seasons Hotels and Resorts; Medina; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel chain is looking for a Room Service Manager to oversee In-Room Dining operations in Madinah, ensuring exceptional guest experiences through high-quality service and adherence to standards. With a strong emphasis on leadership, you will manage operations, staff performance, and quality controls while contributing to menu development and budget management. Ideal candidates will have experience in a luxury hotel setting and a background in hospitality management. This role offers a competitive salary and benefits in a tax-free environment.

Benefits

Competitive salary in a tax-free environment

Housing and transportation allowances

30 days of vacation plus public holidays

Complimentary meals and uniform cleaning

Medical and life insurance

Employee Assistance Program

Qualifications

• Proven experience as a Room Service Manager in a luxury hotel.
• Strong knowledge of guest expectations and service standards.
• Ability to work flexible hours, including weekends.

Responsibilities

• Lead all In-Room Dining operations, ensuring exceptional service.
• Monitor service quality and guest feedback for improvement.
• Manage departmental budgets and performance metrics.

Skills

Leadership and team management skills

Organizational and problem-solving abilities

Strong knowledge of In-Room Dining operations

Education

High school diploma

Diploma or degree in Hospitality Management

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Steps from the Prophet\'s Mosque, our Hotel will offer luxury accommodation for the city\'s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet\'s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking a service-driven and operationally strong Room Service Manager to lead In-Room Dining operations at Four Seasons Hotel Madinah. Reporting to the Director of Restaurant, you will be responsible for ensuring exceptional guest experiences through efficient service delivery, high-quality food presentation, and strict adherence to Four Seasons standards. This role plays a key part in maintaining consistency, service excellence, and operational efficiency within the In-Room Dining function.

What You Will Do

• Lead and manage all In-Room Dining (Room Service) operations, ensuring seamless service and exceptional guest satisfaction.
• Ensure all room service orders are delivered accurately, promptly, and in line with Four Seasons service standards.
• Collaborate closely with Culinary, Stewarding, and Front Office teams to ensure smooth coordination and timely order execution.
• Develop and implement service standards, operating procedures, and quality controls for Room Service operations.
• Oversee staffing, scheduling, training, and performance management of the Room Service team.
• Monitor service quality, guest feedback, and service recovery efforts to continuously improve the guest experience.
• Ensure compliance with hygiene, food safety, and health & safety standards, including HACCP and local regulations.
• Manage departmental budgets, cost controls, and inventory related to In-Room Dining operations.
• Support menu development and presentation in collaboration with the Executive Chef and F&B leadership.
• Prepare operational reports, including sales performance, productivity, and service quality metrics.
• Lead pre-opening activities, special projects, and service enhancements related to In-Room Dining when required.

What You Bring

• High school diploma or equivalent required; diploma or degree in Hospitality Management or a related field preferred.
• Proven experience as a Room Service Manager or similar leadership role within a luxury hotel or upscale hospitality environment.
• Strong knowledge of In-Room Dining operations, service standards, and guest expectations.
• Excellent leadership and team management skills with a hands-on service approach.
• Strong organizational and problem-solving abilities.
• Solid understanding of food safety, hygiene, and service compliance standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Career growth and development opportunities.

Schedule & Hours

This is a full-time role.

Localization

As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.