IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant / Developer

Müller's Solutions; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Müller's Solutions is seeking a highly skilled IBM Watson AIOps / IBM Netcool Operations Insight consultant/developer to design, customize, and implement enterprise event management and AIOps solutions. You will develop tailored solutions based on client requirements, implement automation, and create Netcool Impact policies.

The ideal candidate has hands-on experience with IBM Watson AIOps, NOI, Netcool Impact, OMNIbus, and related integration tools, plus a strong track record in event

Qualifications

• Hands-on experience designing/implementing IBM NOI and Watson AIOps solutions.
• Proficient in Netcool Impact policy development and event processing.
• Strong troubleshooting and customer-facing skills.
• Experience with REST APIs, JDBC, SNMP, Webhooks, Kafka, and related interfaces.
• Experience with Linux, OpenShift, and containerization (Docker/Kubernetes).

Responsibilities

• Design, develop, and implement IBM Watson AIOps and NOI solutions.
• Analyze customer requirements and translate into scalable technical solutions.
• Customize IBM Watson AIOps and NOI components for client needs.
• Develop and maintain Netcool Impact policies for event enrichment/correlation/suppression/automation.
• Create policy-driven workflows to reduce alert noise and improve efficiency.
• Integrate NOI with monitoring tools and third-party systems using REST, JDBC, SNMP, Webhooks, Kafka.
• Configure and customize Netcool OMNIbus ObjectServer and probes.
• Develop automation workflows using IBM Watson AIOps Event Manager.
• Map, normalize, and enrich events; implement topology-aware correlation.
• Develop dashboards, reports, and operational views; provide production support.

Skills

IBM Watson AIOps

Netcool Operations Insight (NOI)

Netcool Impact

OMNIbus

Event Manager

REST APIs

JavaScript

SQL

Python

Shell Scripting (Linux)

Linux Administration

Docker / Kubernetes

OpenShift

Kafka

XML / JSON

JDBC

Education

Bachelor's degree in Computer Science or related field

Tools

REST APIs

JDBC

Docker

Kubernetes

OpenShift

XML/JSON

Job description

Job Summary

We are seeking a highly skilled IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant/Developer with hands‑on experience in designing, customizing, and implementing enterprise event management and AIOps solutions. The ideal candidate will be responsible for developing customized solutions based on customer requirements, implementing automation, and creating Netcool Impact policies to support advanced event correlation and scenario‑based event processing.

The successful candidate should possess strong technical expertise in IBM Watson AIOps, Netcool Operations Insight, Netcool Impact, OMNIbus, event integration, and automation, along with excellent problem‑solving and customer engagement skills.

Key Responsibilities

• Design, develop, and implement IBM Watson AIOps and IBM Netcool Operations Insight (NOI) solutions
• Analyze customer requirements and translate them into scalable technical solutions
• Customize IBM Watson AIOps and NOI components to meet customer‑specific operational requirements
• Develop and maintain Netcool Impact policies for:
• Event enrichment
• Event correlation
• Event suppression
• Event automation
• Scenario‑based event processing
• Business logic implementation
• Create policy‑driven workflows to reduce alert noise and improve operational efficiency
• Integrate IBM NOI with monitoring tools and third‑party systems using REST APIs, JDBC, SNMP, Webhooks, Kafka, or other supported interfaces
• Configure and customize IBM Netcool OMNIbus ObjectServer and probes
• Develop automation workflows using IBM Watson AIOps Event Manager
• Perform event mapping, event normalization, and event enrichment
• Implement topology‑aware event correlation where applicable
• Develop dashboards, reports, and operational views
• Troubleshoot and resolve issues related to IBM Watson AIOps and NOI components
• Optimize system performance and improve event processing efficiency
• Prepare technical documentation, solution designs, implementation guides, and operational runbooks
• Provide technical support during implementation, testing, and production rollout
• Work closely with customers, architects, and support teams throughout the project lifecycle

Requirements

Required Technical Skills

IBM Technologies

• IBM Watson AIOps
• IBM Netcool Operations Insight (NOI)
• IBM Netcool Impact
• IBM Netcool OMNIbus
• IBM Event Manager
• IBM Agile Service Manager (ASM)
• IBM Cloud Pak for AIOps (preferred)

Development Skills

• Netcool Impact Policy Development
• JavaScript (Impact Policies)
• SQL
• REST APIs
• XML / JSON
• Shell Scripting (Linux)
• Python (preferred)

Integration Skills

• SNMP
• Web Services
• REST API Integration
• JDBC
• Kafka
• Webhooks
• Message Queues

Infrastructure Knowledge

• Linux Administration
• Red Hat OpenShift
• Docker / Kubernetes
• Networking Fundamentals
• TCP/IP
• SSL Certificates

Required Experience

• 5+ years of experience with IBM Netcool products
• 3+ years of experience with IBM Watson AIOps or IBM Cloud Pak for AIOps
• Proven experience developing Netcool Impact policies
• Experience implementing event correlation and event automation solutions
• Experience integrating enterprise monitoring platforms into IBM NOI
• Strong troubleshooting and debugging skills
• Experience working in production support environments
• Experience with customer‑facing solution implementation projects

Preferred Qualifications

• IBM Watson AIOps Certification
• IBM Netcool Certification
• Experience with OpenShift and Kubernetes
• Experience integrating ServiceNow, Maximo, or enterprise ITSM platforms
• Knowledge of DevOps, CI/CD, and automation tools
• Familiarity with AI‑driven event analytics and anomaly detection

Soft Skills

• Excellent analytical and problem‑solving skills
• Strong verbal and written communication
• Ability to work independently and as part of a team
• Customer‑focused approach with strong stakeholder management skills
• Ability to manage multiple priorities in a fast‑paced environment

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
• Equivalent industry experience will also be considered

Preferred Candidate Profile

The ideal candidate should have deep expertise in IBM Watson AIOps and Netcool technologies, with a proven ability to develop customized solutions and Netcool Impact policies that automate event management, reduce operational noise, and address complex customer requirements. Experience in designing scenario‑based event correlation and automation workflows within enterprise environments is highly desirable.