Housekeeping Order Taker

Novotel Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A premium hotel in Riyadh is seeking a professional Housekeeping Order Taker to join its team. The role focuses on managing housekeeping requests and ensuring guest satisfaction. Ideal candidates will have excellent communication skills in Arabic and English, previous experience in hospitality, and a high school diploma. This position offers competitive salary, professional growth opportunities within the group, and an exciting work environment. Join us for a dynamic career in hospitality!

Benefits

Competitive salary and benefits package

Professional growth opportunities

Employee discounts and exclusive hospitality benefits

Qualifications

• Saudi nationality is required for this position.
• Previous experience in hospitality or customer service roles.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Answer and process housekeeping requests from guests.
• Coordinate with the housekeeping team for guest requests.
• Maintain accurate records of all housekeeping orders.

Skills

Excellent communication skills in both Arabic and English

Strong attention to detail

Strong problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

Company Description

About Novotel Al Anoud: Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality.

Job Description

We are seeking a professional and friendly Housekeeping Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our hospitality staff, you will be responsible for efficiently managing housekeeping requests and ensuring guest satisfaction.

• Answer and process housekeeping requests from guests via phone, in-person, or through the hotel management system
• Coordinate with the housekeeping team to ensure timely fulfillment of guest requests
• Maintain accurate records of all housekeeping orders and their status
• Provide exceptional customer service by addressing guest inquiries and concerns promptly
• Collaborate with other departments to resolve any issues related to housekeeping services
• Monitor inventory of housekeeping supplies and report shortages to the appropriate personnel
• Assist in training new team members on order-taking procedures and guest interaction protocols
• Contribute to maintaining high standards of cleanliness and organization within the housekeeping department

Qualifications

• Saudi nationality is required for this position
• Excellent communication skills in both Arabic and English
• Previous experience in hospitality or customer service roles
• Proficiency in using hotel management systems and basic computer skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Knowledge of housekeeping operations and standards in the hospitality industry
• High school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays
• Positive attitude and commitment to delivering exceptional guest experiences
• Strong problem-solving skills and ability to handle guest complaints professionally

Job Benefits

• Competitive salary and benefits package.
• Professional growth opportunities within Accor Group.
• A dynamic and supportive work environment.
• Employee discounts and exclusive hospitality benefits.