Hotel Manager

EWAA Hotels; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

EWAA Hotels is seeking an experienced Hotel Manager to oversee day-to-day hotel operations across departments in Saudi Arabia. You will lead teams, drive service excellence, and focus on guest satisfaction, cleanliness, and performance metrics.

The role requires 5–7 years in hotel operations, a bachelor’s in Hospitality/Hotel Management or related field, and strong leadership with budgeting and revenue-management skills. English fluency is essential, Arabic is a plus.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration or related field.
• 5–7 years of experience in hotel operations.
• Experience in 3- or 4-star hotels preferred.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Oversee day-to-day hotel operations and coordinate between departments.
• Lead, motivate and develop hotel teams to deliver service excellence.
• Maintain high guest satisfaction, service quality, cleanliness and hospitality.
• Monitor occupancy, ADR, RevPAR, revenue, and profitability.
• Develop and implement plans to achieve financial and operational targets.
• Control operating expenses while maintaining standards.
• Collaborate with Front Office, Housekeeping, F&B, Sales, Reservations, Finance and HR.
• Ensure compliance with policies, health and safety standards.
• Prepare operational reports and report to senior management.
• Support sales initiatives to maximize profitability.
• Maintain relationships with key clients and business partners.

Skills

Hotel operations

Leadership

Budgeting

P&L management

Revenue management

Guest relations

Education

Bachelor’s degree in Hospitality Management / Hotel Management / Business Administration

Job description

EWAA Hotels is a distinguished group of Hotels & Resorts offering exceptional hospitality and quality services to guests. With a portfolio that includes 80 state-of-the-art properties across 14 cities in Saudi Arabia, EWAA Hotels caters to both business and personal needs through amenities like spacious conference halls, exhibition centers, and specialized catering. The group includes renowned brands such as Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. Committed to sustainability, EWAA invests in its human capital and emphasizes creating a unique experience for guests. Join EWAA Hotels to contribute to achieving its vision and mission of excellence and community service.

EWAA Hotels is a distinguished group of Hotels & Resorts offering exceptional hospitality and quality services to guests. With a portfolio that includes 80 state-of-the-art properties across 14 cities in Saudi Arabia, EWAA Hotels caters to both business and personal needs through amenities like spacious conference halls, exhibition centers, and specialized catering. The group includes renowned brands such as Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. Committed to sustainability, EWAA invests in its human capital and emphasizes creating a unique experience for guests. Join EWAA Hotels to contribute to achieving its vision and mission of excellence and community service.

Role Description

• Manage the overall day-to-day operations of the hotel and ensure smooth coordination between all departments.
• Lead, motivate, and develop hotel teams to achieve operational and service excellence.
• Ensure high standards of guest satisfaction, service quality, cleanliness, and hospitality.
• Monitor hotel performance, occupancy, ADR, RevPAR, revenue, and departmental profitability.
• Develop and implement action plans to achieve financial and operational targets.
• Control operating expenses while maintaining required service standards.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Sales, Reservations, Finance, and HR departments.
• Monitor guest feedback, complaints, and online reviews and ensure effective corrective actions.
• Ensure compliance with company policies, procedures, health and safety standards, and applicable regulations.
• Prepare and review operational reports and provide regular performance updates to senior management.
• Support sales and revenue-generation initiatives to maximize hotel profitability.
• Maintain strong relationships with key clients, corporate accounts, suppliers, and business partners.
• Identify operational challenges and implement practical solutions to improve efficiency.
• Ensure proper staffing levels, employee discipline, training, and performance management.
• Conduct regular inspections of hotel facilities and ensure proper maintenance and presentation.
• Promote a positive hotel culture focused on teamwork, accountability, and guest satisfaction.

Requirements

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 5–7 years of experience in hotel operations, with proven experience in a Hotel Manager or senior operational management position.
• Previous experience in 3- or 4-star hotels is preferred.
• Strong knowledge of hotel operations, budgeting, P&L management, revenue management, and guest relations.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Strong understanding of hotel systems and operational procedures.
• Ability to work under pressure and manage multiple priorities effectively.
• Fluency in English is required; Arabic is an advantage.
• Strong commercial awareness with a results-oriented mindset.

Key Performance Indicators (KPIs)

• Occupancy and RevPAR growth
• Revenue and profitability achievement
• Guest satisfaction and online reputation
• Cost control and departmental performance
• Employee productivity and retention
• Compliance with company standards and procedures
• Achievement of hotel operational targets