Hostess

Hilton Worldwide Holdings Inc.; Makkah Region; On-site; SAR 39,000 - 61,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Location-based benefits

Job summary

Hilton Worldwide Holdings Inc. in Saudi Arabia seeks a friendly Hostess to welcome guests, guide seating, and deliver a warm dining experience across our hotel restaurant.

You will maintain up-to-date knowledge of the menu, uphold grooming standards, handle guest queries promptly, and work closely with the team to ensure an exceptional guest and member experience. Join us to contribute to an award-winning hospitality culture.

Qualifications

• Knowledge of guest service best practices.
• Ability to learn menu offerings quickly.
• Adherence to Hilton grooming standards and hygiene policies.

Responsibilities

• Serve guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience.
• Maintain knowledge of menu and products.
• Follow reporting procedures for issues.
• Assist callers and take messages accurately.
• Be familiar with restaurant seating arrangements.
• Comply with security, fire regulations and health and safety laws.

Skills

Guest service

Menu knowledge

Grooming standards

Communication

Teamwork

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:


• Manage guest queries in a friendly, timely, and efficient manner


• Ensure knowledge of menu and all products


• Follow correct reporting procedures if faced with issues


• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene


• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay


• Has a good knowledge of the restaurant's sitting arrangements


• Comply with hotel security, fire regulations and all health and safety legislation

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program


• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents


• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care


• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).


• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.