Hospitality Supervisor

Al-Qadsiah Saudi Club نادي القادسية السعودي; Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A prominent Saudi sports club is seeking a Hospitality Supervisor to oversee all hospitality preparations for events and match-days. This role involves managing staff uniforms, youth accommodation, and the club's kitchen operations, as well as overseeing procurement and vendor relations. Candidates should possess a Bachelor's degree in Hospitality Management and have 5-10 years of experience. Join us at the club and contribute to shaping the future of Saudi sports through exceptional hospitality services.

Benefits

Opportunity to shape sports legacy

Engaging work culture focused on quality and innovation

Qualifications

• 5-10 years of experience in hospitality management, preferably in a sports club or event setting.
• Strong leadership and team management abilities.
• Flexible work hours including weekends and holidays.

Responsibilities

• Oversee all hospitality preparations for events and match-days.
• Manage staff uniforms and youth accommodations.
• Supervise club kitchen and manage vendor relations.
• Ensure compliance with health and safety regulations.
• Address and resolve customer complaints efficiently.

Skills

Leadership

Organizational skills

Multitasking

Communication skills

Financial management

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Microsoft Office

Hospitality management software

Job description

Be Part of a Legacy Bigger Than the Game

At Al-Qadsiah Club we create more than teams! We’re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports.

This is more than just a job. It’s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you’ll play a key role in shaping our legacy, contributing to the nation’s sports vision, and making history every step of the way.

Overview

The Hospitality Supervisor is responsible for overseeing all hospitality preparations for events and match-days, ensuring exceptional food and beverage service both inside and outside the club. This role also involves managing staff uniforms, youth accommodation, hospitality, and the club’s apartment kitchen, central kitchen, and potential F&B lease opportunities. The supervisor will handle all F&B procurement, vendor relations, payments, and staff management, including kitchen staff and office assistance. The goal is to deliver outstanding hospitality experiences that uphold the club's standards.

Key Responsibilities

1. Event and Match-day Hospitality
   1. Coordinate all hospitality preparations for events and match-days.
   2. Ensure high-quality food and beverage service inside and outside the club.
   3. Liaise with event organizers to meet specific requirements and expectations.
   4. Oversee setup and breakdown of hospitality areas, ensuring cleanliness and order.
2. Staff Uniform and Youth Accommodations
   1. Manage the uniform inventory for all hospitality staff.
   2. Ensure uniforms are clean, presentable, and distributed appropriately.
   3. Oversee hospitality services for youth accommodations, ensuring a comfortable and welcoming environment.
3. Club Apartment and Central Kitchen Management
   1. Supervise operations of the club apartment kitchen, ensuring compliance with health and safety standards.
   2. Manage the central kitchen and café leases, including negotiating lease terms and overseeing tenant relations.
   3. Identify and develop other lease opportunities, both short-term and long-term, to optimize club facilities.
4. Office Assistants and Kitchen Staff Management
   1. Manage, train, and schedule kitchen staff and office assistants.
   2. Ensure staff adhere to club policies and maintain high service standards.
   3. Conduct regular performance reviews and provide constructive feedback.
5. F&B Procurement and Vendor Management
   1. Oversee all food and beverage procurement activities.
   2. Establish and maintain relationships with vendors, ensuring timely delivery and quality of goods.
   3. Follow up on vendor payments and resolve any payment issues promptly.
   4. Monitor items delivery, items inventory levels and manage stock to prevent shortages or overstocking.
6. Operational Oversight and Compliance
   1. Ensure compliance with health and safety regulations in all areas of responsibility.
   2. Implement and maintain standard operating procedures for hospitality services.
   3. Conduct regular inspections to ensure cleanliness, safety, and quality standards are met.
   4. Oversee air perfume contract, coordinate the distribution of diffuser, and maintain optimal oil levels.
7. Financial Management
   1. Assist in budgeting and financial planning for the hospitality department.
   2. Monitor expenses and implement cost-control measures (P&L).
   3. Prepare and present financial reports related to hospitality operations.
8. Customer Service
   1. Address and resolve customer complaints and feedback efficiently to avoid reoccurrence and maintain customer complaints record.
   2. Maintain a strong presence during events to ensure smooth operations and high customer satisfaction.
9. Periodic Reporting
   1. Prepare and submit periodic reports to the line manager, detailing operational performance, financial status, and any issues or improvements in hospitality services.
   2. Plan upcoming events, staff performance, and vendor relations.

Requirements

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 5-10 years of experience in hospitality management, preferably within a sports club or event setting.
• Skills:
• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Proficient in Microsoft Office and hospitality management software.
• Exceptional communication and interpersonal skills.
• Strong financial and budgeting experience.
• Ability to work flexible hours, including weekends and holidays.

Benefits

Why Join Al-Qadsiah?

• Be Part of the Legacy: Join a club that’s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.
• Experience the Culture: Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony. This is the Qadsiah Way.