HIS Product Manager

Total-TECH Co.; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Total-TECH Co. in Jeddah, Saudi Arabia is seeking a Product Manager for their Health Information Systems (HIS). The role involves leading product strategy and execution, managing stakeholder communications, and optimizing product performance based on data analytics.

The ideal candidate will have 5-10 years of experience in healthcare technology, specifically in product management or consulting roles. Strong communication and user-centric design skills are essential for this position.

Qualifications

• 5-10 years relevant experience in healthcare tech or product roles.
• Experience in product management, business analysis, or HIS consultancy.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead HIS product strategy and roadmap execution.
• Drive day-to-day product delivery with Agile teams.
• Analyze and optimize HIS product performance focusing on KPIs.
• Manage stakeholder communication and alignment.
• Champion user-centric design and continuous improvement.

Skills

Product Management

Analytical skills

Stakeholder communication

Healthcare technology knowledge

User-centric design

Education

Bachelor’s degree in Computer Science or related field

Job description

The Job Description

1. Lead HIS Product Strategy and Roadmap Execution

• Translate the HIS product vision and roadmap into actionable, well‑prioritized backlogs covering provider integrations, NPHIES compliance, clinical data exchange, and digital health member journeys.
• Gather requirements from stakeholders and prioritize based on impact and feasibility.
• Maintain alignment with business and member goals.
• Maintain alignment of HIS product priorities digital strategy and member experience goals.
• Translate evolving regulatory and interoperability requirements (NPHIES, FHIR, HL7, ICD-10-AM, SNOMED CT, Saudi Billing Standard) into clear product features and delivery milestones.

2. Lead Day‑to‑Day Product Delivery

• Drive sprints, backlog refinement, story writing, and feature definition with cross‑functional Agile teams (engineering, integration, QA, data, and vendor partners).
• Ensure clarity on scope, acceptance criteria, dependencies, and delivery timelines for HIS integrations and digital health features.
• Resolve blockers across business, technology, and provider/vendor interfaces, escalating risks early and maintaining progress transparency.
• Coordinate UAT, provider onboarding, and go‑live readiness for HIS‑related releases, ensuring minimal disruption to claims and member journeys.

3. Analyze and Optimize HIS Product Performance

• Monitor KPIs (adoption, NPS, engagement, satisfaction).
• Gather data and user insights to inform iterations.
• Propose enhancements based on analytics and user feedback.

4. Manage Stakeholder Communication and Alignment

• Communicate progress, risks, and dependencies with cross‑functional teams.
• Ensure operational teams are prepared for launches and changes.
• Provide updates to Product Lead and key stakeholders.

5. Champion User‑Centric Design and Continuous Improvement

• Participate in discovery and usability testing.
• Advocate for customer needs in design and prioritization.
• Share learnings and best practices with peers.

Requirements

• 5 – 10 years of relevant experience, with at least 3 years in a Product Management, Business Analyst, or HIS Consultant role within healthcare, health insurance, or healthcare technology.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Health Informatics, Business Administration, or a related field.
• Solid working knowledge of Health Information Systems (HIS), EMR/EHR platforms, and healthcare.
• Familiarity with payer–provider workflows: eligibility, pre‑authorization, claims submission and adjudication, e‑prescriptions, and clinical data exchange.
• Ability to translate customer insights, regulatory requirements, and business goals into clear, actionable product requirements and user stories.
• Strong analytical and problem‑solving abilities
• Excellent communication, collaboration, and stakeholder engagement skills across business, technology, clinical, and external partner audiences.
• Strong customer empathy and deep understanding of digital user journeys for both members and healthcare providers.
• Adaptable and proactive in fast‑paced, ambiguous, and regulated environments.
• Collaborative mindset and ability to work cross‑functionally with diverse teams, including third‑party HIS/EMR vendors.
• Bias for outcomes, ownership, and continuous improvement, aligned Commit, Collaborate, Care.