Helix ITSM Workflow Engineer: Process Optimization Specialist

Müller`s Solutions; Remote; SAR 80,000 - 100,000; Full time

Job summary

A forward-thinking technology consulting firm in Riyadh is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to analyze and optimize IT service management processes. The ideal candidate will have 3-5 years of experience with Helix or similar platforms, a strong understanding of workflow design, and excellent communication skills. Join a talented team and enjoy a competitive salary in an innovative work environment.

Benefits

Competitive salary and benefits package

Opportunity to work on exciting projects

Qualifications

• 3-5 years of experience with Helix or similar ITSM platforms.
• Proficiency in analyzing business requirements and translating them into technical specifications.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Analyze current processes to identify areas for improvement.
• Design and implement workflows to streamline IT service management.
• Conduct training sessions for users of workflow tools.

Skills

IT service management experience

Workflow design

Process mapping

Strong communication skills

Problem-solving skills

Education

Bachelor's degree in Computer Science, Information Systems

Job description

A forward-thinking technology consulting firm in Riyadh is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to analyze and optimize IT service management processes. The ideal candidate will have 3-5 years of experience with Helix or similar platforms, a strong understanding of workflow design, and excellent communication skills. Join a talented team and enjoy a competitive salary in an innovative work environment.