Health Services Coordinator: Customer & Provider Support

BUPA Arabia; Riyadh; On-site; SAR 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in the Riyadh region is looking for a dedicated customer service representative. The role involves addressing customer inquiries through various channels and ensuring exceptional service is provided. Responsibilities include managing complaints, fostering positive relationships with healthcare providers, and supporting hospital staff training. Ideal candidates will have strong communication skills and a commitment to professionalism. This role demands teamwork and a proactive approach to customer satisfaction.

Qualifications

• Experience in customer service roles.
• Ability to resolve complaints effectively.
• Strong teamwork and communication skills.

Responsibilities

• Ensure customer satisfaction and service excellence.
• Manage customer complaints and follow up for resolution.
• Build relationships with providers and staff.

Skills

Customer service

Professionalism

Problem-solving

Teamwork

Communication

Job description

A leading healthcare provider in the Riyadh region is looking for a dedicated customer service representative. The role involves addressing customer inquiries through various channels and ensuring exceptional service is provided. Responsibilities include managing complaints, fostering positive relationships with healthcare providers, and supporting hospital staff training. Ideal candidates will have strong communication skills and a commitment to professionalism. This role demands teamwork and a proactive approach to customer satisfaction.