Head Butler

Accor Hotels; Umluj; On-site; SAR 224,000 - 300,000; Full time

Job summary

A luxury hospitality brand located in Umluj, Saudi Arabia, is seeking a Head Butler to lead their butler team and ensure the highest standards of service. The role requires a minimum of 7-10 years in luxury hospitality, with significant experience in leadership. Responsibilities include managing the team, developing procedures, training staff, and attending to VIP guests. Candidates should possess exceptional communication skills, a bachelor's degree in hospitality, and professional certification. This position offers an exciting opportunity within a new ultra-luxury resort environment.

Qualifications

• 7-10 years of experience in luxury hospitality, with 3-5 years in a senior butler or leadership role.
• Proven track record in managing a butler team in a high-end hotel or resort.
• Knowledge of Middle Eastern culture and customs preferred.

Responsibilities

• Oversee the butler team and ensure seamless service delivery.
• Develop standard operating procedures for the butler department.
• Train and mentor butler staff.

Skills

Team management

Guest satisfaction management

Interpersonal communication

Leadership

Organizational skills

Fluency in English

Education

Bachelor's degree in Hospitality Management

Professional butler certification

Tools

Hospitality management software

Job description

Overview

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Raffles association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Raffles the Red Sea, located in the picturesque coastal town of Umluj, Saudi Arabia, is seeking an exceptional Head Butler to lead our esteemed butler team. As the Head Butler, you will be responsible for ensuring the highest standards of personalized service and guest satisfaction in our luxurious resort.

Responsibilities

• Oversee and manage the butler team, ensuring seamless service delivery and guest satisfaction
• Develop and implement standard operating procedures for the butler department
• Train and mentor butler staff, fostering a culture of excellence and continuous improvement
• Coordinate with other departments to ensure all guest requests and preferences are met
• Personally attend to VIP guests and handle special requests
• Manage butler schedules, assignments, and workload distribution
• Conduct regular quality checks and audits to maintain service standards
• Handle guest feedback and complaints promptly and professionally
• Manage inventory and supplies for the butler department
• Stay updated on industry trends and implement innovative service concepts
• Ensure compliance with all hotel policies, procedures, and safety regulations

Qualifications

• Minimum 7-10 years of experience in luxury hospitality, with at least 3-5 years in a senior butler or leadership role
• Proven track record of managing a team of butlers in a high-end hotel or resort
• Bachelor's degree in Hospitality Management or related field (preferred)
• Professional butler certification from a recognized institution (e.g., The International Butler Academy)
• Exceptional interpersonal and communication skills
• Strong leadership and team management abilities
• Excellent organizational and time management skills
• Proficiency in luxury hospitality standards and etiquette
• In-depth knowledge of luxury hospitality standards and practices
• Fluency in English; additional languages, especially Arabic, are advantageous
• Proficiency in hospitality management software
• Understanding of Middle Eastern culture and customs (preferred)
• Ability to work flexible hours, including evenings, weekends, and holidays
• Impeccable grooming and professional appearance
• Discretion and ability to maintain confidentiality

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.