Guest Services & Operations Coordinator

StellaStays Inc.; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

Stella Stays in Riyadh is seeking a highly organized Front Desk Receptionist to manage day-to-day operations, ensure guest satisfaction, and coordinate with maintenance, housekeeping, and vendors.

The role requires excellent communication, strong multitasking, and proficiency with property management systems; you will greet visitors, handle calls and mail, and maintain reception area.

Qualifications

• Bachelor's degree preferred in Hospitality Management or related field.
• Experience in front desk operations in hospitality.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with property management systems and software.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors while negotiating favorable contracts.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as required.

Skills

Front desk management

Guest interaction

Communication

Multitasking

Proficiency in PMS

Education

Bachelor's degree

Tools

Property management systems

Job description

Stella Stays in Riyadh is seeking a highly organized Front Desk Receptionist to manage day-to-day operations, ensure guest satisfaction, and coordinate with maintenance, housekeeping, and vendors.

The role requires excellent communication, strong multitasking, and proficiency with property management systems; you will greet visitors, handle calls and mail, and maintain reception area.