Guest Experience & Operations Coordinator

StellaStays Inc.; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Stella Stays in Riyadh is seeking a highly organized Front Desk Receptionist to ensure smooth day-to-day operations, guest experiences, and seamless coordination between stakeholders.

The ideal candidate will manage check-ins/outs, inventory, maintenance coordination, reporting, and professional guest interactions, while upholding data confidentiality and presenting a welcoming reception.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in operations and front desk management, preferably within the hospitality industry.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Ability to work independently and make sound decisions in a fast-paced environment.

Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors while negotiating favorable contracts.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as required.

Skills

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Property management systems

Job description

Stella Stays in Riyadh is seeking a highly organized Front Desk Receptionist to ensure smooth day-to-day operations, guest experiences, and seamless coordination between stakeholders.

The ideal candidate will manage check-ins/outs, inventory, maintenance coordination, reporting, and professional guest interactions, while upholding data confidentiality and presenting a welcoming reception.