Guest Service Front Desk

Hyatt Regency Riyadh-Olaya; Riyadh; On-site; Full time

Job summary

A leading international hotel is seeking a professional and customer-focused Guest Service Front Desk Associate in Riyadh. The role involves welcoming guests, managing check-in/check-out, and ensuring satisfaction through effective communication and service. Applicants must be Saudi nationals with experience in guest services, strong English skills, and the ability to work under pressure. Opportunities for career growth and a supportive environment are offered.

Benefits

Opportunity for career growth within a leading international hotel brand

A supportive work environment focused on employee development

Qualifications

• Saudi nationality is required.
• Previous experience at a front desk or in guest services in a hotel environment is preferred.
• Professional appearance and demeanor.

Responsibilities

• Welcome and greet guests warmly upon arrival.
• Manage guest check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate guest records and process payments.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Promote hotel services and amenities.

Skills

Excellent command of English (both spoken and written)

Strong communication and interpersonal skills

Ability to work under pressure

Job description

Hyatt Regency Riyadh Olaya is seeking a professional and customer-focused Guest Service Front Desk Associate to join our dynamic team. The successful candidate will be the first point of contact for our guests, ensuring exceptional service and a smooth check-in/check-out process.

Key Responsibilities

• Welcome and greet guests warmly upon arrival.
• Manage guest check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate guest records and process payments.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Promote hotel services and amenities.

Requirements

• Saudi nationality is required.
• Excellent command of English (both spoken and written).
• Previous experience at a front desk or in guest services in a hotel environment is preferred.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Professional appearance and demeanor.

What We Offer

• Opportunity for career growth within a leading international hotel brand.
• A supportive work environment focused on employee development.