Guest Operations Manager

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading hospitality company in Jeddah seeks a Guest Operations Manager to oversee daily operations and enhance guest experiences. Responsibilities include managing front office activities, implementing financial strategies, and ensuring operational readiness for hotel pre-opening. The ideal candidate will have experience in hospitality management and exceptional leadership skills. The role promises competitive compensation and opportunities for professional growth.

Qualifications

• Experience in hospitality management or related field.
• Strong understanding of hotel operations and guest services.
• Ability to manage budgets and financial forecasts.

Responsibilities

• Oversee daily front office operations and guest services.
• Ensure operational readiness and team leadership for pre-opening.
• Implement revenue initiatives and promote hotel services.

Skills

Customer service

Team leadership

Project management

Financial management

Communication

Job description

Job Description - Guest Operations Manager (Pre-Opening)

Job Number: HOT0C8UH

Work Locations

Hampton by Hilton, Jeddah Souq 7, Jeddah, Saudi Arabia – 22345

Overview

As a Guest Operations Manager, you’re not just overseeing daily front office operations – you’re delivering memorable experiences that make each stay special.

Responsibilities

• Manage daily front office operations, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: track guest satisfaction, address service issues, and guide the team to improve the guest experience.
• Implement revenue initiatives: promote hotel services and execute up‑selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: provide regular updates and training to ensure the team is well‑informed of hotel offerings, services, and local attractions.
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Inspire and develop the team: supervise, support, monitor performance, provide coaching, and foster a positive work environment.

Key Responsibilities for Hotel Pre‑Opening Leaders

• Project Management: oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.
• Strategic Planning: develop and execute pre‑opening plans; set priorities, anticipate challenges, and establish operational workflows.
• Operational Readiness: ensure all departments (front office, housekeeping, F&B, engineering) are prepared; coordinate training and brand standards implementation.
• Team Leadership: recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.
• Financial Management: manage pre‑opening budgets; monitor forecasts; negotiate vendor contracts and control costs.
• Brand Standards: ensure consistency in design, service, and operations aligned with brand guidelines.
• Problem‑Solving: address unexpected issues quickly; manage risks and maintain safety compliance.
• Attention to Detail: oversee final construction, design, and furnishing; ensure operational processes meet quality standards.
• Communication: maintain transparent updates with owners, investors, and stakeholders; represent the project in pre‑opening events.
• Adaptability: adjust plans as needed; stay resilient under fast‑paced, high‑pressure conditions.
• Customer Focus: ensure guest experience remains the top priority from day one.

About Hilton

Hilton is the leading global hospitality company, offering business and leisure travelers the finest in accommodation, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us to create remarkable experiences every day.