Guest Experience Host — Front Desk & Service

Hyatt House; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel brand in Jeddah is seeking a House Host to create a welcoming environment for guests and deliver exceptional customer service. This role involves assisting guests during check-in and check-out, handling inquiries and complaints, and ensuring adherence to hotel policies. The ideal candidate will have strong communication skills and a passion for providing top-notch guest experiences. Flexible and effective problem-solving abilities are essential in this role.

Qualifications

• Must possess excellent customer service skills.
• Ability to communicate effectively with guests and staff.
• Knowledge of hotel operations and regulations.

Responsibilities

• Create a welcoming environment for guests.
• Handle guest check-in and check-out processes.
• Resolve customer complaints efficiently.
• Ensure adherence to hotel policies and regulations.

Skills

Exceptional guest service

Effective communication

Customer complaint handling

Knowledge of hotel services

Job description

A leading hotel brand in Jeddah is seeking a House Host to create a welcoming environment for guests and deliver exceptional customer service. This role involves assisting guests during check-in and check-out, handling inquiries and complaints, and ensuring adherence to hotel policies. The ideal candidate will have strong communication skills and a passion for providing top-notch guest experiences. Flexible and effective problem-solving abilities are essential in this role.