Guest Experience Expert

Le Méridien Hotels & Resorts; Makkah Region; On-site; SAR 67,000 - 89,000; Full time

Job summary

Le Méridien Hotels & Resorts in Mecca is seeking a Guest Experience Expert to deliver a memorable guest journey. You will assist with check-in/out, handle a wide range of guest requests, and share local area highlights to enhance the stay.

Our role requires mobility and a hands-on approach, with a professional appearance and strict confidentiality. Education, customer service skills, and a positive attitude are valued for success.

Qualifications

• High school diploma or GED equivalent.
• No prior experience required (entry-level).
• Strong guest-service orientation and professional appearance.

Responsibilities

• Assist guests with check-in and check-out processes.
• Address guest requests and guide them through their stay.
• Move about workspace and carry light objects as needed and maintain confidentiality.

Skills

Guest service

Communication

Teamwork

Education

High school diploma

Job description

Job Number

26118926

Job Category

Rooms & Guest Services Operations

Location

King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia, 13700VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.