Guest Experience Coordinator

Four Seasons Hotels & Resorts, Saudi Arabia; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel chain in Riyadh is seeking a Guest Experience Coordinator. This role involves managing guest pre-arrival needs, coordinating with hosts for special requests, and ensuring a superior guest experience. Candidates should have experience in luxury hotels, strong communication skills, and fluency in Arabic and English. The role requires the ability to multitask effectively in a fast-paced environment. Competitive salary and benefits are offered for this position, strictly for Saudi Nationals.

Benefits

Competitive Net Salary

Housing Allowance

Transportation Allowance

21 Days Vacation

Medical Insurance

Worldwide Complimentary Room Nights

Qualifications

• At least 2 to 3 years of relevant work experience in Luxury Hotel.
• Ability to work independently and under pressure in a fast-paced environment.
• Fluency in Arabic and English.

Responsibilities

• Handle the pre-arrival process including transportation and bookings.
• Act as a liaison between Host and guests to ensure special requests are executed.
• Support smooth guest experience from arrival to departure.

Skills

Luxury Hotel Experience

Communication Skills

Team Spirit

Multi-tasking

Attention to Detail

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role Of The Guest Experience Coordinator

The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.

Four Seasons Hotel Riyadh

Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites. Area of responsibility is Rooms.

Food & Beverage

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests. Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.

SPA and Wellness

Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center. Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.

Knowledge And Skills

• At least 2 to 3 years of relevant work experience in Luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, cooperative with good communication and interpersonal skills.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
• Reading, writing and oral proficiency in both Arabic and English language.
• Must be flexible with schedule, Able to work weekdays, weekends, holidays, evening, and overnight shifts.
• Attention to detail.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.

Note: Please be informed that this role is available to Saudi Nationals only

What To Expect

Competitive Net Salary in a Tax-Free Environment

Competitive Housing allowance

Transportation Allowance

21 days vacation

10 days Public Holidays per year

Complimentary employee meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights with Four Seasons

Laundry/dry cleaning for provided for work attire.

Growth & Development opportunities